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Business Analyst (API Integration)

3-5 Years
MYR 8,000 - 9,500 per month
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Job Description

Job Brief:

Results-driven Business Analyst with 3+ years of experience specializing in API integrations and digital transformation projects. Proven ability to gather and translate business requirements into scalable technical solutions, particularly in real-time data processing environments. Experienced in working with REST and SOAP APIs, validating data flows, and ensuring seamless system integration. Strong background in stakeholder management, UAT facilitation, and cross-functional collaboration. Possesses domain knowledge in General Insurance processes, including policy lifecycle and claims handling.


Job Responsibilities:

  • Led requirements for an API integration project replacing old integration methods for real time data processing.
  • Mapped complex data fields between front-end interfaces and backend or middleware systems, creating detailed requirement documents and Swagger specifications.
  • Validated API requests and responses (JSON/XML) using postman to ensure business rules compliance.
  • Facilitated UAT sessions with stakeholders to validate API data accuracy and performance.
  • Analyzed API calls and WSDL files to identify gaps in data transfer between SOAP and RESTful services, reducing system downtime during migrations.
  • Coordinated with developers and QA to simulate error scenarios in APIs for validation and troubleshooting.
  • Understand the business needs and help convert those into effective solutions by working with technical teams.
  • Collaborate with Business and other technical and non-technical resources to ensure holistic and complete solutions.
  • Ensures changes management processes are adhered to and enforce new changes in application to all relevant teams.
  • Play an active role in all phases of the project lifecycle, encompassing planning, functional design, development, testing, user liaison, training, deployment planning and execution, and end-user support.

Job Requirements:

  • 3+ years of experience as a Business Analyst, preferably in API or system integration projects
  • Strong knowledge of API technologies (REST, SOAP, JSON, XML, Swagger/OpenAPI)
  • Experience with API testing tools such as Postman
  • Ability to perform data mapping between systems and create functional specifications
  • Basic knowledge of SQL / PostgreSQL
  • Understanding of General Insurance processes (New Business, Endorsements, Claims)
  • Familiarity with insurance products: Motor, Travel, Personal Accident, Home
  • Strong communication and stakeholder management skills
  • Experience in UAT support and coordination
  • Ability to work with both technical and non-technical teams

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they're from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone's ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

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About Company

Hello! We're Tune Protect Group of companies - that may sound like a mouthful, but we're all about something simple yet super important: keeping people like you, protected. You know those times when life gets adventurous We want everyone to dive into those moments with confidence, knowing they're covered. Now, here's the exciting part. At Tune Protect, we're all about breaking down the barriers to insurance. We believe that everyone deserves to be safeguarded without the hassle. So, we've made it easy to understand, easy to get, and definitely easy on the wallet. Our motto "Insurance Simplified" says it all. But hold up, we're not just any old insurance crew. We're stepping into the future as a Digital Insurer. What does that mean We're using tech to make insurance a breeze, not a headache. Think of it as insurance for the modern worldâ€"quick, convenient, and tailored to you. And guess what We're not keeping this amazing stuff to ourselves. We're spreading this insurance revolution across not just our backyard but way beyond, all across ASEAN and even more far-flung places. We're not just changing insurance we want to change how people feel about it. Now, here's the part where you come in. If you're looking for a place where you can make a real impact, where innovation is the name of the game, and where your ideas are welcomed with open arms, you're in the right spot. We're not just building a company we're building a family that's in it for the long haul. So, whether you're a tech whiz, a creative guru, a customer service superstar, or anything in between, there's a place for you here. We're all about bringing fresh minds on board to help us shake things up, challenge the norm, and create something extraordinary together. Ready to be a part of a team that's rewriting the rules of insurance Join us at Tune Protect, where protection meets innovation, and your talents are about to shine like never before.

Job ID: 145395987