Responsibilities
- Requirements Gathering & Analysis
- Conduct requirements gathering workshops based on Design Thinking approach with stakeholders to capture business requirements for ECM functionalities (document storage, workflow automation, IDP, compliance).
- Analyze current manual processes (e.g., KYC, account opening, payment operations) and identify improvement opportunities for automation and/or ECM onboarding
- Identify functional and non-functional requirements required for successful implementation of the ECM
- Identify reporting and dashboard requirements to be part of the overall business requirements
- Process Mapping & Documentation
- Develop **As-Is** and **To-Be** process maps for in-scope processes
- Develop Customer Persona and Customer / User Journey Maps
- Develop business requirements / functional specifications, user stories, and acceptance criteria for ECM modules
- Solution Design Support
- Collaborate with vendor and internal stakeholders including IT to validate solution design against business requirements.
- Identify integration points and approaches for integration with core banking systems, risk management tools, and compliance frameworks.
- Testing & Quality Assurance
- Prepare test scenarios and scripts for UAT.
- Coordinate with stakeholders to validate workflows, document indexing, and security controls.
- Facilitate in the preparation of test data
- Change Management & Training
- Assist in creating system admin, user guides and training materials for ECM adoption.
- Support communication plans to drive user engagement and smooth transition.
- Regulatory & Compliance Alignment
- Ensure ECM solution meets banking regulations (e.g., BNM guidelines, data privacy laws).
- Validate audit trails and retention policies within ECM
Key Deliverables
- Business Requirements Document (BRD)
- Functional Specifications & User Stories
- Persona and Customer / User Journey Maps
- Process Maps (As-Is / To-Be)
- UAT Test Cases & Reports
- Training Materials & User Guides
Skills & Competencies
- Strong understanding of banking operations and regulatory requirements
- Experienced in building business architectures, especially for ECM
- Experience in ECM platforms, business process management (BPM) system implementations
- Deep knowledge and experience in in business process improvements
- Strong knowledge in Design Thinking and Customer Journey Mapping
- Proficiency in business process modeling tools (e.g., Visio, BPMN).
Excellent stakeholder management and communication skills
