Job Title: Business Analyst (ECM / BPM Platforms)
Employment Type: Contract / Full Time (Project-Based)
Seniority Level: MidSenior
Location: Kuala Lumpur, Malaysia
Working Environment: Hybrid / On-site (Project Dependent)
Role Overview:
We are seeking an experienced Business Analyst to support large-scale enterprise implementations involving BPM, workflow orchestration, and ECM platforms.
The role focuses on translating complex business processes into structured, scalable workflows and content-driven solutions, working closely with technical teams, solution architects, and enterprise stakeholders.
Key Responsibilities:
- Lead requirements gathering workshops for BPM / workflow and ECM platform implementations, using structured and design-thinking approaches.
- Analyse complex, document-heavy business processes to identify workflow automation and digitisation opportunities.
- Define functional and non-functional requirements for BPM and ECM solutions, including document lifecycle management, workflow routing, indexing, search, reporting, and auditability.
- Develop As-Is / To-Be process flows, BPMN diagrams, customer personas, and user journey maps.
- Produce high-quality artefacts including BRDs, functional specifications, user stories, and acceptance criteria.
- Work closely with Solution Architects and delivery teams to validate workflow designs and ECM configurations against business requirements.
- Identify system integration touchpoints with upstream and downstream enterprise systems.
- Prepare UAT strategies, test cases, and scenarios specific to BPM workflows and ECM use cases.
- Support UAT execution, defect triage, and business sign-offs.
- Develop user guides, system administration documentation, and training materials to support long-term platform adoption.
- Support change management and user onboarding activities across enterprise teams.
Requirements:
- Bachelor's degree in Information Systems, Computer Science, Business, or related discipline.
- 5+ years of experience as a Business Analyst on large-scale BPM / workflow platform implementations.
- Hands-on experience with ECM platforms such as NEWGEN, OpenText, IBM FileNet, or equivalent enterprise-grade solutions.
- Strong expertise in business process modelling (BPMN) and workflow design.
- Proven experience producing enterprise-grade requirement and process documentation.
- Strong stakeholder management skills across business and technical teams.
- Familiarity with regulated or compliance-driven environments is a strong advantage.
If you're up for the challenge, send your resume to [Confidential Information]
