Job Summary
- Manage business requirements for assigned projects from high level user journeys to detailed functional requirements for system development/enhancement throughout the project lifecycle.
Key Responsibilities
- Plans, conducts / facilitates sessions for business requirements gathering and ensures the deliverables are produced with quality on timely basis.
- Prepare, present and update stakeholders on as-is and to-be models, including modeling process flow, defining data specifications, and system integrations, as part of the requirements gathering / user story preparation process considering customer's journey and experience.
- Identify technical development areas and ideate to-be model solutions with technical teams.
- Analyzes and manages requirement traceability matrix and prioritizes requirements with stakeholders.
- Collaborate with project manager and technology team to perform risk assessment, define project scope and develop high-level project plan.
- Performs quality review checks on project deliverables from respective stakeholders.
- Develop test plans, perform and support testing, and conduct training/change management activities.
- Manage post implementation activities including incident resolution/problem solving with root cause analysis, lessons learnt for improvement, stakeholder engagement activities, etc.
- Adapts and applies appropriate delivery methodologies such as SCRUM or Waterfall, best suited for the specific project.
Education & Experience
- Bachelor's degree in Business IT, Business Information Systems, IT Management, Computing, Business Administration or related fields.
- Minimum 6 or more years experience in a Business Analyst / System Analyst / Product Owner role in system delivery or process improvement projects.
- Experience in Life and/or General insurance with in-depth understanding of insurance products and processes.
- Experience in Agile and Waterfall methodologies.
- Good understanding of project management, requirements analysis & solution design, system testing, implementation/change management, stakeholder management best practices, techniques and approaches.
- Proficiency with Ms Visio or other process modeling tools, JIRA and Confluence.
Preferred
- Strong process modeling, analytical/numeracy and problem-solving skills.
- Experience in digital transformation or system / platform modernization projects in Life and/or General insurance.
Job Location: KL , Malaysia
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