Business Analyst

Job Title: Business Analyst Insurance Applications

Location: KL, Malaysia

Permanent

Job Summary:

We are seeking a detail-oriented and analytical Business Analyst to join our team, focused on insurance application systems. The ideal candidate will have deep knowledge of insurance business processes and hands-on experience in translating business requirements into functional application solutions. You will act as the bridge between business stakeholders and the IT development team to ensure that our insurance applications meet regulatory requirements and business goals.

Key Responsibilities:

Collaborate with stakeholders from business units (Underwriting, Claims, Policy Administration, Billing, etc.) to gather and document business requirements.

Analyze and document existing insurance processes and systems, identifying areas for improvement and optimization.

Translate business requirements into functional specifications and user stories for development teams.

Work closely with developers, QA, and project managers to ensure accurate delivery of features and system enhancements.

Support system implementation and integration, including testing, training, and change management.

Develop and maintain documentation such as business requirement documents (BRDs), functional requirement specifications (FRDs), process flows, and user guides.

Perform gap analysis and risk assessments to support decision-making.

Assist with user acceptance testing (UAT), including test plan development, execution, and defect tracking.

Ensure solutions comply with industry regulations and internal quality standards.

Qualifications:

Education:

Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.

Experience:

35+ years of experience as a Business Analyst, preferably within the insurance industry (P&C, Life, Health, etc.).

Experience with insurance platforms (e.g., Guidewire, Duck Creek, Majesco, or similar) is highly desirable.