We're looking for a product-minded Senior Business Analyst with deep F&B or operations experience who thrives at translating complex, real-world workflows into scalable digital solutions that drive impact from kitchen to customer.
Key Responsibilities
- Define and align business requirements, project scope, and success criteria with stakeholders.
- Lead vendor selection, contract management, and oversee vendor delivery performance.
- Develop and manage integrated project plans, including timelines, resources, dependencies, and budgets.
- Drive end-to-end project execution across internal teams and external partners.
- Identify, assess, and mitigate risks while resolving issues to maintain project momentum.
- Ensure all deliverables meet quality standards, technical specifications, and stakeholder expectations.
- Manage scope changes through structured change control processes.
- Apply appropriate delivery methodologies (Agile, Waterfall, or Hybrid) based on project needs.
- Lead governance forums and steering committee meetings, providing clear updates and recommendations.
- Communicate effectively with stakeholders at all levels, including senior leadership.
- Lead and guide project teams, ensuring accountability, focus, and performance.
- Prepare project reports, documentation, and post-implementation reviews.
Key Requirements
- Bachelor's degree in IT, Computer Science, Engineering, Business, or related field (Master's preferred).
- PMP or PRINCE2 certification is required.
- Minimum 10 years of experience managing complex, end-to-end technology or platform implementation projects.
- Proven experience delivering large-scale projects involving multiple stakeholders, vendors, and cross-functional teams.
- Strong understanding of IT systems, system integration, and software development lifecycle.
- Proficiency in project management tools (e.g., MS Project, Jira, Trello).
- Experience in industries with high operational complexity and integrated systems, such as aviation, retail chains, F&B chains, logistics, telecommunications, or financial services.
- Candidates from operations-driven environments with centralized systems (e.g., central kitchen, large-scale catering, multi-outlet retail or supply chain operations) are advantageous.
- Experience in digital transformation, ERP, POS, or large-scale system/platform implementation is strongly preferred.
- Strong stakeholder and vendor management skills.
- Ability to manage risks, resolve complex issues, and deliver under tight timelines.
- Experience working in Hybrid environments (Agile and Waterfall).
