ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements.
The ServiceNow Business Analyst is responsible for analyzing business processes, gathering requirements, and designing solutions within the ServiceNow platform. Their role involves working closely with stakeholders, including business users and IT teams to understand business needs and translate them into functional specifications for ServiceNow implementations and enhancements.
How will you CONTRIBUTE and GROW- Collaborate with business stakeholders to understand their requirements, identify process inefficiencies, and propose solutions leveraging the ServiceNow platform.
- Conduct workshops and interviews to gather business and technical requirements, document them, and ensure alignment between business needs and ServiceNow capabilities.
- Analyze existing business processes and workflows to identify areas for improvement and develop recommendations for automation and optimization using ServiceNow.
- Design and configure ServiceNow modules, including Incident Management, Problem Management, Change Management, Service Catalog, Asset Management, and other ITSM processes based on business requirements.
- Collaborate with ServiceNow administrators and developers to translate business requirements into technical specifications, ensuring the implementation aligns with best practices and platform capabilities.
- Create detailed functional specifications, user stories, use cases, and other documentation to guide development and implementation activities.
- Assist in testing and quality assurance activities, including creating and executing test scripts, identifying defects, and ensuring the solution meets business requirements.
- Provide ongoing support and maintenance for ServiceNow applications, including troubleshooting issues, conducting root cause analysis, and implementing enhancements and bug fixes.
Are you a MATCH- Bachelor's degree in Computer Science, Information Systems, or a related field.
- Proven experience as a Business Analyst, specifically in ServiceNow implementations and enhancements.
- Strong understanding of IT Service Management (ITSM) processes and frameworks, such as ITIL.
- Extensive knowledge of the ServiceNow platform, including core modules and features, administration, and customization capabilities.
- Proficiency in gathering and documenting business requirements, process mapping, and creating functional specifications.
- Experience in configuring and customizing ServiceNow modules, workflows, forms, and reports.
What We Offer:
- Hybrid work arrangement
- Office location accessible via MRT (Bandar Utama station)
- Highly engaged and empowered work culture
- Dynamic multinational team of more than 14 nationalities
- Continuous learning & development
We take care of our employees:
- Medical card coverage for self and dependents (outpatient and inpatient)
- Extended health & flexi benefits coverage (Child's specialist claim, Pap Smear, Mammogram, Self Relaxation Expenses, Fur Benefits, etc.)
- Monthly NICE Program activities for team bonding and well-being lifestyles
About Air Liquide
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
