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Job Description
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About the Role
To deliver all activities related to the facilitation, documentation of clear and accurate user requirements, and management of User Acceptance Testing (UAT) for system enhancements, projects, new products, and production incidents within the Operations Division.Roles and Responsibilities:
1. User Requirements
Review project/new product specification/enhancement/production incident request.
Facilitate the necessary discussions with relevant stakeholders to clearly identify and articulate thebusiness outcomesneeded for the project/new product specification/enhancement/production incident request.
To be constantly in-tune with business goals, objectives and strategies of the organization and to use that knowledge to help ensure thebusiness outcomesare aligned withbroader organizational picture.
To maintain a deep awareness on how business process works, to enable effective impact analysis of the changesrequestedon existing business processes.
Where possible, provide options or possible solutions from a technologyand processperspective, to meet thesebusiness outcomes.
Identify processes related dependencies, and highlight processesimprovementswhere needed, to facilitate these changes.
To actively participate in impact analysis from a system perspective, identifying dependencies in peripheral systems, modules, etc.
To clearly articulate and document the agreed business outcomes, and business solutions into a User Requirements Documents, and to facilitate and obtain sign off from relevant parties.
Participate and provide input into design reviews and walk-throughs to communicate system designs and validate proposedsolution
Prepare and finalize Requirement Traceability Matrix (RTM) to sync up with Business Requirements, Functional Specifications Document and Test Plan with input/participation from Business Subject Matter Expert, IT Developer, System Analyst and Test Manager.
2. UAT Management&Post Deployment Support
Develop test strategy, plan, criteria,and expectedresultsaligningTest Planwith UR, FSD, and/or system impact (regression testing).
Review and plan resources such as provide estimation on man-days requiredbaseon total test cases, test scopes, complexity of test cases, determine total testers required and work with Tester Resource Manager for resource allocation for UAT.
Ensureall project parties are aligned on the project planbyreviewingtheTest Plan with Business SME, Business Tester, System Support Tester, IT System Analyst, and facilitate sign off.
Ensure necessary system accessaregranted to testers for UAT so that testersare able tocarry out UAT assignmentswithin project timeline.
Ensure availability of testenvironmentand therebytest scope can be completed within project time frame.
Monitor the progress of test case execution, pass rates, while coordinating defect fixes with IT System Analyst.
Follow up and manage UAT defects/errors reported inidentified Defect Management Toolin a timely manner.
ApprovetheUATuponthe sign-offofUAT resultsby testers.
CoordinatePost Deployment verification with Production users.
3. Daily Responsibilities
Ensure accurate effort estimation for tasks / project work and timely updating of actual time spentforall work ineResourceScheduler.
Weekly report tosupervisoron worksprogressand issues.Ensure issues are tracked and resolved in a timely manner.
Consolidate gaps identified during UAT for follow up in a master list.
Provide guidance anddevelop junior business analysts to enhanceBusiness Analystcompetency.
Perform other job functions and ad-hoc tasks assigned bysupervisorin order tomeet operational and/or other requirements
4. External interaction and management of stakeholders:
Demand & Supply Team
To ensure accurate inputs on resource availability to the D&S team to enable meaningful discussions on task / project scheduling
APO / Product Team / Other stakeholders
Ensuring quality and timely delivery of the User Requirementsfor all system enhancements / projects / new products / production incidents, focusing on On-Time, On-Budget, On-Scope
Ensure accurate assessments on required effort for tasks /projects, advising & securing on resource required on test execution, to enable projects to be delivered on-time, on-budget, on-scope
Actively identify and highlight risks and issues related to the tasks, and to actively contributeinidentification of solutions and mitigating steps.
IT / Business Stakeholder
Prepare accurate and detailed Change Request, User Requirements and walkthrough with System Analyst & Business Subject Matter Expert and perform any revisions as necessary
Facilitates necessary discussions to identify viable solutions to the business problem, factoring in the outcomes of the impact analysis
Work with System Analyst &IT Business Analystto identify test scope, scenarios and total test cases
Ensure clarity and deep understanding of thenew product/enhancement background/features,UR,FSD & System Design, to enable a robust and comprehensive Test Plan to be created
Business Stakeholders
Perform impact analysis and work with relevantstakeholdertomake a decision
Agreedtestscenarios / situations where Business Users (as Tester) will assist in test execution
Communicate effectively or provide training to keep relevant stakeholders and business users of latest system enhancement/changes or issues
Minimum Job Requirements:
University Degree in any discipline or holder of professional certificate such as FLMI, AAII, AMII or its equivalent
With strong sense of teamwork
Ability to analyze and document complex business processes
Ability to think analytically and should be a problem solver
Possess high level of drive and initiative
Highly mobile, fast learner and able to conduct training
Good understanding on Project Management fundamentals & governance
Minimum 3 to 5 years of relevant working experience in business analysis, operations, project management, or system enhancement initiatives
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