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About the Role
Responsible for supporting specific functional / business areas in terms of information system needs
- Participate indiscussions with the business / program managers on understanding the scope of work, rules and procedures required to prepare documentation detailing the solution for the given business needs.
- Responsible to filter the needs and wants of a requirement including the functional and non-functional requirements refine the varying messages as well as the requirements of the project stakeholders into a consistent single vision.
- Bring innovation during solutioning in form of recommendations which improves the process through simplification.
- Provides support on project execution such as preparing user requirements, quality control and coordinates with stakeholders to ensure the smooth and timely delivery on project.
- Adjudicate problem solutioning between stakeholders offer technical expertise to identify fact based solutioning.
- PrepareTest requirementto ensure that it iscomprehensive and meet the User Acceptance Test (UAT) needs.
- Reviewand signoff Solution documents, User Acceptance Test (UAT) plan and scenarios prepared by the business / program management teams within the stipulated timelines.
- Conduct Peer-reviews on their business solutions. Liaise with stakeholders to ensure test environments and any specific UAT requirements are set up in readiness for test execution.
- Support creation of Test data in test environment.
- Execute Test scripts, monitor and record test results against the business expectation according to the test objectives.
- Ensure all the test outputs, PIR (Production Issue Report) test results and all reports are well documented, able to spot the errors during UAT stage and proper PIR raised.
- Work closely with business and technology stakeholders toresolveUAT defects.
- Supports on incoming Task assessment and assist in assignment of task to the Team members.
- Report UAT progress and highlight key areas of risk and issues.
- ProvideUAT clearance reportafterensuring that all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided.
- Provide efficient technical support and guidance to production users and relevant parties.
- Coordinate with Business / Program Management teams to obtain UAT signoff.
- To demonstrate logical thinking and creative thinking, able to give suggestions and make recommendations.
- Review and authorise documentations prepared by Associates / Senior Associates.
- Be a mentor to Associates / Sr. Associates by offering expertise around Business Analysis (BA).
- Prepare end user training guide and train the trainer prior to implementation.
- Perform post implementation verification and follow up production issue and its fixing (if any) prior to project closure.
- Represent the team at various project meetings Suggest improvement (tech / process) methods to elevate testing standards.
- Embrace change, to be a change agent for internal and external stakeholders.
- Follow internal testing frameworks, documentation processes under Target Operating Model as set by the Development Support Team. Organize and implement team engagement activities to foster closer team spirit.
- Performs other responsibilities and duties periodically assigned by supervisor in order to meet business requirements.
- Follow Hong Kong working calendar.
