Business Compliance Manager (Remittance)

If you are looking to excel and make a difference, take a closer look at us…

General

• Serve as the primary compliance lead for the Merchant Business, ensuring all merchant acquiring and payment services align with the Compliance 3 lines of defense model.

• Ensure merchant operations are consistent with HLB's Group Compliance framework and global standards, specifically focusing on PayNet guidelines, BNM regulations and Card Scheme requirements.

• Responsible for advising and supporting respective business units within PPFE on compliance with regulatory requirements.

• Responsible on governance of implementation of regulatory compliance within PPFE.

Essential duties and responsibilities

a) Assurance, Review, and Advisory

• Lead, manage and execute Compliance Assurance & Advisory activities for the assigned portfolio, including:

  • Compliance Self-Assessments (CSA) and Compliance Independent Reviews (CIR) validating the quality of work performed by business units.

  • BNM Reviews and other regulatory information requests.

  • Review and validation of the quality of work performed by business units, identifying gaps and potential areas for improvement.

• Provide advisory and guidance to business units of the assigned portfolio on Assurance & Advisory matters, with a focus on product governance and impact of new regulations.

• Develop and implement a plan for checking and governing the compliance controls of business units of the assigned portfolio.

• Continuously explore opportunities to reduce manual oversight by automating compliance checks

b) Operational Risk

• Conduct risk assessment on new process change initiated by business heads/units via Risk Control Assessment Template (RCAT).

• Recommend control enhancements. Advise on improvements to internal processes, systems, and controls to strengthen the bank's resilience to operational risks including:

  i) Business Continuity Management (BCM) exercise and other related activities

  ii) Risk and Compliance Self-Assessment (RCSA)

  iii) Review of outsourced service providers

  iv) Review departmental SOPs and Policies

c) Stakeholder Management and Culture

• Act as the key liaison with Group Compliance regarding Compliance Assurance & Advisory matters of the assigned portfolio.

• Facilitate a strong compliance mindset within the Merchant Business team through training and sharing best practices.

• Establish and share best practices and competitor benchmarks to enhance compliance maturity.

• Build and maintain strong working relationships with Business Heads within Personal Financial Services and Business & Corporate Banking, Group Compliance, Group Risk, Group Internal Audit, and other relevant functions (including Legal and Hong Leong Islamic Bank for Shariah compliance).

• Lead compliance projects initiated by Group Compliance for the assigned portfolio, where necessary.

• Ensure timely and accurate regulatory reporting and the reporting/escalation of compliance issues or incidences of the assigned portfolio to management and Group Compliance