We are looking for an ambitious and results-driven Business Development Manager (Air & Sea) to join our team in Kuala Lumpur or Penang.In this role, you will be responsible for driving business growth by acquiring new customers, developing strategic client relationships, and identifying market opportunities within the freight forwarding and logistics industry. The ideal candidate brings strong commercial acumen, a well-established customer network, and a deep understanding of air and sea freight solutions to help customers optimize their supply chain operations.
KEY RESPONSIBILITIES
- Acquiring clients from target vertical to sell key services that is in line to the company's expansion plan
- Establishing meaningful, long term rapport with key clients for sustainable business growth
- Identifying gaps & opportunities in the market while having the agility to capitalize on them
- Having a profound understanding of clients hurdles in their supply chain cycle to utilize the company's array of logistical solutions
- Develop and maintain strong working relationship & business partnering with local/regional divisional internal stakeholders, strategic suppliers and external partnerships
- Being accountable for timely and accurate reporting of target accounts, opportunities and sales calls
DESCRIPTION OF TASKS AND DUTIES
Result oriented
- Meet or exceed agreed sales goals
- Follow KPI's set by organization (Pipeline Planning & Meetings)
Customer oriented
- Identifying trends, market activities and competitors
- Defining the market, GW's and the competitor's strengths and weaknesses.
- Identifying the ideal customer and how they relate to our products
- Execute a strategic sales plan that increases both volume and profitability
Product oriented
- Identify product improvements or new products
- Remain current on industry trends, market activities, and competitors.
- Promoting the organization and products to accomplish marketing and organization mission
Service oriented
- Share with customer service team on feedback from the customers to improve service quality.
- Support the customer service and operations manager with claim management
REQUIREMENTS
- Bachelor's Degree (Supply Chain, Logistics or relevant fields) with a minimum 5 years of commercial experience with ample knowledge of supply chain logistics and freight forwarding industry
- Demonstrate excellence & expertise in local logistics/exports/import market & has a strong existing customer database
- Excellent command of English, communication & presentation skills
- Deep analytical skills and understanding of operational processes
- Prior experience in supply chain division of MNC or 3PLs
- Ability to work under pressure and navigate through complex situations
