Business Intelligence Analyst

Job Responsibilities:

• Conduct data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process
• Produce and deliver tracking and reporting for Key Performance Indicators (KPIs)
• Design key dashboards and scorecards for Senior Leadership and Business Unit Team Leaders, Training Team, Quality Analysts, etc.
• Perform ad hoc data analysis to support business initiatives
• Address reporting and data related questions from the team
• Seek opportunities to drive innovation and process improvement through data driven decision making
• Own weekly/monthly/quarterly operating rhythms (pipeline reviews, forecast calls, QBRs, business reviews).
• Create agendas, pre-reads, action tracking, and follow-through to ensure decisions turn into execution.
• Partner with Sales Leadership to define success metrics and operational expectations.
• Identify operational bottlenecks (handoffs, approvals, deal desk dependencies) and propose fixes.
• Ensure change management when new processes, policies, or tooling are introduced.

Qualifications:

• Bachelor's Degree OR High School Diploma plus a minimum of 2 years of relevant work experience
• Minimum 3 years of experience in a reporting or analytics environment, with proven ability to deliver high quality and accurate reports within demanding timescales
• Significant experience creating reports and dashboards within Google Sheets, Excel, Salesforce, and Tableau
• Demonstrated ability to recognize reporting process gaps and recommend improvements
• Demonstrated ability to clearly communicate complex quantitative analysis into actionable insights
• Good operational rigor: ability to run cadences, manage stakeholders, and enforce process standards.
• Excellent program management skills: timelines, dependencies, documentation, follow-ups.
• This role involves work where accurate color recognition is required (e.g., reading color-coded data, creating data visualization, presentation deck etc)