Business Intelligence Operations Executive
- Posted 2 months ago
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Job Description
Job Description:
- Monitor team and agent performance, including KPI tracking, quality checks, and monthly incentive validation.
- Manage endtoend operational projects and ensure timely, highquality delivery.
- Allocate tasks to agents and conduct regular QC to maintain accuracy and consistency.
- Communicate with internal stakeholders and external partners (such as agencies) regarding performance, updates, and operational matters.
- Conduct scheduled data validation/matching to ensure data accuracy and completeness.
- Support the onboarding and training of new hires when required.
- Handle BAU tasks and provide operational support for adhoc requests.
- Maintain documentation, reports, and operational records to support ongoing processes.
Requirements:
- 1-3 years experience in operations / BI / performance roles.
- Strong analytical skills with good Excel proficiency (SQL is a plus).
- Experience in KPI tracking and data validation.
- Detail-oriented with good stakeholder communication skills.
More Info
Key Skills
About Company
Skills:
Sql, Excel, Data Validation, KPI tracking