Position: Business Operations Specialist
Industry: Medical Device
Location: UOA Corporate Tower, The Vertical, Bangsar South, Kuala Lumpur
Working Hours: Monday - Friday | 8:30 AM – 5:30 PM
Employment Type : 12 months contract with PERSOL
Salary: RM5,000 – RM7,500 (based on qualifications & experience)
Work Mode: Hybrid (min. 3 days in-office/week)
Job Summary
We are looking for a proactive and results-driven Business Operations Specialist to support regional business operations across Southeast Asia and India. This role will focus on improving business support processes, enhancing operational efficiency, supporting sales and marketing teams, and driving continuous improvement initiatives. The successful candidate will work closely with cross-functional stakeholders and gradually assume ownership of key business support and operational processes.
What You'll Be Doing
- Review and enhance business support processes to improve efficiency and effectiveness
- Support and drive process improvement initiatives across regional business functions
- Collaborate with Sales, Marketing, Procurement, and other stakeholders to establish streamlined ways of working
- Provide operational support to business divisions, including Sales Operations and Marketing Operations activities
- Coordinate meetings, events, travel arrangements, and vendor management activities
- Manage procurement coordination, expense tracking, and budget monitoring
- Oversee office operations, facilities management, and administrative governance
- Develop and maintain SOPs, process documentation, and compliance records
- Support onboarding activities and employee engagement initiatives
- Drive change initiatives and operational excellence projects across the region
What We're Looking For
- Diploma or Degree in any discipline
- Minimum 5 years of experience in a multinational environment, preferably within: Business Analyst, Project Coordinator / PMO Coordinator OR Operations Analyst
Preferred Experience
- Supporting Sales or Marketing teams in an operational capacity
- Process improvement or continuous improvement initiatives
- Change management or transformation projects
- Vendor management and procurement coordination
- Regional stakeholder management across multiple countries
- SOP development and process governance
Key Success Factors
- Strong stakeholder management and communication skills
- Highly organized with strong attention to detail
- Results-oriented with a continuous improvement mindset
- Comfortable managing multiple priorities and cross-functional relationships
- Proactive, adaptable, and able to drive change
- Strong Microsoft Excel, Word, and PowerPoint skills
Why Join This Opportunity
- Regional exposure across Southeast Asia and India
- Opportunity to transition into a Process Owner role
- Collaborate with Sales, Marketing, and business leaders across multiple markets
- Drive meaningful process improvements and operational excellence initiatives
- Join a dynamic and high-performing multinational environment
- Excellent learning, development, and career growth opportunities
