Business Operations Specialist/Associate Specialist

Job Description

About Us
VT Markets is an award-winning multi-asset brokerage trusted by over 3 million traders in over 160 countries with 450 employees - and growing. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment, over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.

Your Role in VT Markets
As the Business Operations Specialist/Associate Specialist, you will report directly to the Country Manager and serve as a key strategic operations partner within the regional business team. Based in the Malaysia Hub, you will work closely with data analysis, commercial and marketing teams to translate high-level OKRs into actionable, on-the-ground operational plans. Your role sits at the intersection of data, strategy, and execution — you will be responsible for assessing business performance, forecasting target feasibility, and continuously optimizing sales processes and governance frameworks to drive pipeline efficiency and regional revenue growth. This is a role for someone who not only understands the numbers, but knows how to move the business forward. 

Job Requirements

What Makes You a Great Fit

Job Experience & Education

• Minimum 5 years of experience in Sales Operations/Revenue Operations, or related commercial operations roles.
• Proven experience in business performance analysis and operational management, with demonstrated success in improving sales efficiency and revenue outcomes.
• Strong analytical and logical thinking skills, with the ability to structure complex business situations and translate them into clear, executable operational frameworks.
• Fast learner with strong adaptability; able to apply prior experience pragmatically to evolving business environments.

Soft Skills

• Data-sensitive, skilled in business data analysis
• Business-savvy, able to quickly understand the company's business model and the key drivers behind core metrics
• Execution-oriented — not just a leader who writes reports, but someone who can break down strategies and drive implementation
• Strong communication skills, able to articulate viewpoints clearly and describe problems effectively
  
  

Job Responsibilities

Your Responsibilities

• Act as a strategic partner to the business leaders, providing data-driven insights and strategy approach to support regional revenue growth.

• Monitor and analyse customer relation team performance metrics to identify adoption trends, revenue expansion opportunities and retention risks

• Prepare concise performance reports for business leaders, highlighting key signals across pipeline health, upsell potential, and churn indicators

• Partner with business leaders to cascade overall OKRs into actionable operational plans based on actual market and performance conditions, and ensure effective execution and delivery.

• Continuously assess business performance and forecast the feasibility of target achievement; proactively adjust operational cadence, resource allocation, and strategic priorities to ensure revenue goals are met.

• Partner with business leaders in optimizing sales processes, workflow rules, and operational governance frameworks to identify upsell opportunities, improve pipeline efficiency and overall sales productivity, ultimately driving revenue growth.

Job Benefits

What We Offer
As official partners of Newcastle United F.C., VT Markets aspire to break the ancient boundaries of traditional personal finance. Through a culture of transparent and objective performance management, we are in constant pursuit of excellence, individually and collectively. Here, collaboration and intrapreneurship is incentivized and we aim to empower everyone to understand their contribution to strategic business outcomes through their individualized roles. You can expect personal growth as we aim to lead this fast-growing industry alongside a global team of diverse cultures across over 15 countries.

Your Journey After Applying

1. Screening interview with our talent acquisition partner
2. Interview with your manager
3. Second interview with stakeholders