Drive product roadmap planning and execution, driving continuous improvement, innovation, and operational efficiency in product management processes aligned to business strategy
Collaborate with business and regional product teams in Singapore and Shenzhen to analyse and evaluate feature requests, ensuring alignment and feasibility for accurate and comprehensive Business Requirement Documents (BRDs).
Manage User Acceptance Testing (UAT): Develop test cases based on business requirements, plan test schedules and resources, coordinate execution, track progress, escalate risks, and ensure clear documentation and timely resolution of defects.
Work with Regional and Local cross-functional teams to ensure smooth and timely product delivery, from development through deployment.
Monitor and optimise key metrics (e.g. conversion rates, transaction volume, drop-off points, failure rates). Respond to system queries, troubleshoot issues, and support BAU operations.
Prepare training materials and conduct briefings for impacted business units.
Respond to system queries, troubleshoot issues, and provide solutions in collaboration with development and product teams.
Requirements:
Minimum 3 - 5 years of product management experience in financial services or related tech industries.
Experience in Digital Product domains (telco, bill payments, utilities, OTA, or similar lifestyle services) is preferred
Proven ability to own end-to-end product lifecycle and deliver features in fast-paced environments, combined with strong analytical skills with experience using data to drive decisions
High UI/UX sense and user-centric thinking, with ability to translate insights into clear product improvements
Fluent communication skills with ability to manage cross-functional local and regional stakeholders in Singapore and Shenzhen
Proficient in English and Malay (written and spoken) Chinese is a plus
Detail-oriented, proactive, and strong ownership mindset
