Welcome to GO Asia
GrowthOps is a marketing transformation agency, consistently awarded the top Customer Engagement agency in APAC. For over 15 years, we've been helping brands go to market in Asia by integrating strategy, design, technology and AI. Trusted by enterprises and high-growth innovators, we specialise in supporting media, MarTech and creative operations across financial services, telecommunications, transportation, ecommerce, energy and more. GrowthOps is part of The Applied AI Company.
About your new role!
Duties And Responsibilities
- Prepare proposals, estimates and application functional design, demo preparation if needed.
- Project Management
- Internal Business Process Owner
- Lead Business Requirement study
- Customize Salesforce fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
- Maintain overall system configuration, change control, and enhancements.
- Manage the instance with a view to ensure data integrity, security and perform basic audits.
- Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials.
- Manage day-to-day support request (user creation, user modification, report and dashboard creation and modification)
- Manage operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders.
- Manage mass imports and exports of data.
- Assist in conducting training of business owners for new features and help with roll-out.
Requirements
- Min. 5 years of previous experience as a Salesforce Administrator in a large company, ideally with a multi-national user / business base.
- Salesforce knowledge at Salesforce Certified Administrator and/or Certified Platform App Builder level.
- Very good understanding of Salesforce Service Cloud and Sales Cloud.
- Experience with Lightning component framework.
- Experience in Omnichannel and Live Agent (CTI integrations experience is a plus)
- Experience in AI automation
- Ideally experience with Lightning Knowledge Base configuration and integration with Salesforce.
- At least a basic understanding of Salesforce coding (APEX, JavaScript etc.) and integration options.
- Proficiency with data manipulation tools and uploading techniques (Data Loader, Visual Studio, Excel, Plug-Ins).
- Ability to troubleshoot system, process and data issues.
- Openness to discussions, team-oriented, with a hands-on attitude.
- Ability to communicate clearly with colleagues based in other locations as well as with business stakeholders on the ground.
- Good understanding of business processes in a contact center environment.
- Basic knowledge of agile methodology / processes.
- Drive to constantly improve Salesforce knowledge.
- Added Advantage, Salesforce Consultant certification (Sales or Service)
Must have skills
Good to have skills
