Business System Analyst

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people's lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

Discover Crown. www.crownworldwide.com

Business System Analyst - Asia forms part of the Asia CIM Support team and reports to the Senior Director, CIM Asia.

The position is primarily responsible for the support and maintenance of Crown Information Management's line of business applications, business intelligence and client facing solutions.

The position is also required to follow other relevant processes and to actively participate in the delivery of the highest quality, standardized operational processes and procedures.

Responsibilities:

• In depth knowledge of Crown Information Management's key systems.
• Assistance in the global rollout of Information Management solutions.
• Monitoring & controlling project-based initiatives.
• Assisting in development of e-learning courses and development of procedural and workflow documentation
• Assisting in R&D on new system development
• Monitor and report exceptions to RMS processes to RMS support in Holdings
• Meeting planning and coordination.
• Staff training.
• Day to day support.
• Business intelligence creation and maintenance.
• Innovative approaches to creating solutions and contribution of new ideas to the team.
• Co-ordination with other teams as needed and the sharing of technical skills.
• QA & UAT planning & coordination.

Required Competencies

Customer Focus: Demonstrated commitment to customer service and continuous improvement.

Personal Organisation: Demonstrated ability to set priorities, work autonomously, manage your time and workload and dependably meet strict deadlines

Professional & Team Oriented: Professional attitude and a willingness to contribute in a team environment.

Professional Skills & Qualifications

Job Requirements:

• Developed administration and organisation skills with high attention to quality and detail.
• A broad knowledge of modern technologies
• A proven system-based aptitude.
• Microsoft 365 knowledge and proficiency.
• Communication and presentation skills.
• Cultural sensitivity and awareness.
• Experience as Trainer
• Project Management
• RM Industry background
• Basic Understanding of Microsoft SQL
• Willingness to travel and work away from home
• Self starter and self motivated

What we offer

• Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis
• Work in a dynamic team with opportunities for growth
• Learning opportunities in the field of relocations, international logistics and mobility
• Work on new projects for an industry leader with over 50 years history
• Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20days)
• Language courses, Well-being Program, Mentoring Program, Employee Referral Program
• Performance bonus
• Career development path
• CSR, ED&I, Work-life balance initiatives

Call to action

If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career!

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

• We are CARING about people and their experience
• Always DETERMINED to do our best and to always keep improving
• We are genuinely THERE when our customers and colleagues need us
• We encourage the SHARING of knowledge amongst each other
• We continuously remain OPEN-MINDED to stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.