Analyzes and anticipates business challenges and complexities, and their potential implication with transformation, change management and organization design portfolio of efforts to guide a mitigation plan.
Strategic planning to improve customer experience and driving process simplicity, as well as establishing common and consistence Allianz services.
Recommend change and organizational design solutions, including but not limited operational and customer experience transformation to create and sustain a productive and continuous improvement.
Monitor post-implementation to ensure that the business transformation has been successful and make corrective action plan as needed.
Responsibilities
Conduct in-depth reviews with respective key stakeholders to understand current state business processes, pain points, and goals for improvement.
Analyze data to determine where improvements and develop future state customer journey are efficient, effective, and aligned with company strategic objectives.
Identify opportunities, develop strategies, and design execution of projects and programs to improve customer experience, productivity, and operational efficiency across lines of business.
To simplify business processes by eliminating deviating or underperforming execution variants
Leverage the process mining tool to achieve process harmonization.
Lead transformation process and define ongoing playbook as well as cultivate relationships and collaborate with cross-functional teams to drive strategic initiatives.
Design structured and a targeted change management strategy to build acceptance of change and strengthen adoption of key organizational behaviors and capabilities to drive the desired culture.
Monitor the progress of each project throughout its life cycle to ensure that deadlines are met, and transformation objectives are achieved.
Requirements
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Economics, Finance/ Accountancy/ Banking, Business Studies/ Administration/ Management or equivalent.
At least 5 year(s) of working experience in the related field is required for this position.
Good understanding in business transformation and strategy planning preferably in insurance industry, similar experience in other industries is acceptable.
Must be self-motivated, proactive, and able to work well under pressure to manage multi-tasking.
Strong judgment, with the ability to make quick, yet sound decisions and follow through.
Ability to work creatively and analytically in problem-solving environment, with a strong customer centricity and commitment to deliver.
Team-player attitude, with strong interpersonal skills
Critical thinker with ability to analyze and synthesize information.
Ability to communicate effectively with internal and external stakeholders (written and oral).
A team player and able to manage the relevant stakeholders and ensure timely compilation of deliverables.
Meticulous, with an eye for details and hands on person.
