Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Work Location: Petaling Jaya, Selangor
About the Role:
As a Business Unit Leader (Facilities Management), you will be responsible for leading the end-to-end delivery and performance of the FM Business Unit, overseeing multiple client accounts and operational teams.
The role focuses on driving operational excellence, client satisfaction, financial performance, compliance, and growth, while ensuring high standards across all facilities management services, including hard and soft services.
You will have full accountability for the Business Unit's operational, commercial, and people performance.
Key Responsibilities
1. Strategic Planning & Business Performance
- Develop and execute business and sales strategies aligned with market trends, client needs, and business growth objectives
- Drive sustainable growth of the Business Unit through strong client engagement and service expansion
- Establish and monitor key performance indicators (KPIs) and financial metrics to ensure delivery against targets
- Lead Business Unit reviews with clear, accurate, and data-driven insights, ensuring transparency and accountability
- Contribute actively to strategic decision-making at Business Unit and country level
2. Quality, Compliance & Safety (QHSE)
- Drive a culture of operational excellence, quality service delivery, and continuous improvement across all sites
- Ensure full compliance with statutory, regulatory, and CBRE QHSE requirements
- Monitor safety performance trends and implement proactive interventions to mitigate risks
- Ensure all mandatory processes are implemented effectively, including audits, training, investigations, and performance tracking
- Embed strong governance practices across all FM operations
3. People Leadership & Capability Development
- Lead, develop, and inspire a high-performing team across operations, engineering, contract support, and management levels
- Ensure all employees are adequately trained, inducted, and equipped to perform their roles effectively
- Drive performance management processes, including goal setting, appraisals, and development planning
- Build a strong succession pipeline and talent development framework within the Business Unit
- Foster a culture of collaboration, engagement, and continuous improvement
4. Client & Stakeholder Management
- Act as the senior escalation point and strategic partner for key clients
- Build and maintain strong, long-term client relationships by understanding business needs and delivering high-quality FM services
- Ensure service delivery consistently meets or exceeds contractual obligations and client expectations
- Drive customer satisfaction, retention, and account growth
- Represent CBRE professionally in all client and public engagements
5. Business Development & Growth
- Lead and support tender and bid management processes, including resource planning, commercial review, and presentations
- Maintain visibility of sales pipeline and ensure accuracy of project and contract opportunities
- Partner with Business Development teams to identify and secure new business opportunities
- Drive organic growth through upselling, cross-selling, and service expansion within existing accounts
6. Operational Management
- Oversee delivery of integrated FM services (hard & soft services) across all sites within the Business Unit
- Ensure high operational standards across facilities, including front-of-house and back-of-house environments
- Lead contract reviews and performance evaluations, ensuring continuous improvement and development of operational teams
- Provide leadership during mobilisation and transition phases, ensuring successful onboarding of new contracts
- Ensure effective vendor and supplier management, including performance monitoring and dispute resolution
- Collaborate with procurement to optimise supplier strategy and cost efficiency
7. Financial & Commercial Management
- Own and manage the Business Unit P&L, including revenue, cost control, and profitability
- Lead budgeting, forecasting, and financial planning processes
- Drive financial discipline and ensure performance targets are met or exceeded
- Identify and implement cost-saving initiatives without compromising service quality
- Monitor financial performance and take corrective actions to address variances
Accountabilities
- Reports to the Country Business Unit Director
- Accountable to key stakeholders, including CBRE leadership, clients, and governance bodies
What You'll Need
- Bachelor's Degree in Engineering (Mechanical/Electrical), Facilities Management, or a related field preferred. In lieu of a degree, a combination of relevant experience and education will be considered.
- 8-12 years of progressive experience in Facilities Management, including multi-site or multi-client portfolio exposure, with strong operational and leadership responsibilities
- Proven experience in people management, including staffing, selection, training, development, coaching, performance management, and retention of high-performing teams
- Strong ability to manage and communicate complex, sensitive, and business-critical information, while setting clear expectations and resolving challenges effectively
- Demonstrated leadership capability to drive performance outcomes across multiple teams, sites, or functions, with direct impact on operational and financial results
- Sound understanding of FM operations, contract delivery, KPIs/SLA management, and compliance (QHSE standards)
- Strong organizational, analytical, and problem-solving skills, with a proactive and continuous improvement mindset
- Proficiency in Microsoft Office applications (e.g. Word, Excel, Outlook) and familiarity with FM systems such as CMMS/CAFM is an added advantage
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
