Call Center - Senior Executive

Call Center - Senior Executive

Working location: Damansara (walking distance from MRT station)

Responsibilities

• Handle inbound and outbound customer calls.
• Supervise day-to-day call centre operations.
• Ensure adherence to service standards and smooth workflow.
• Resolve customer issues within turnaround time.
• Record call details in the system.
• Provide accurate information and support TNPS improvement.

Requirements

• High school diploma / Business Admin qualification.
• Min. 2 years experience in customer service/email handling; insurance background must.
• Strong verbal communication: English & BM required (Mandarin is a plus).
• Patient, polite, able to manage emotional or difficult customers.
• Self-motivated, team player, MS Office literate.