Campus Internship - Customer Care, Global New Accounts 2026 (Malaysia)

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global New Accounts Onboarding Specialist ensure extraordinary customer experience through prompt and accurate responses to customer inquiries, value generation to increase customer loyalty, along with the responsibility of evaluating and analyzing account information Onboarding Specialist recommend tailored solutions to customers who include relevant products, services and membership privileges.

Role & Responsibilities:

• The major role of this position is to provide high proficiency handling with customers media by completing application decisions at acceptable performance standards.
• Multitask and efficiently navigate through multiple systems to analyze customer information during application process.
• Processing Charge / Credit card applications for new or existing customers through internal systems.
• Understanding all relevant Risk, Compliance, Credit and Fraud criteria and ensure adherence with.
• Document necessary application information and recommend solutions that benefit the application decision.
• Ability to support data needs and assist in creating content.
• Analyzing and defining data needs with key partners to support recommendations.
• Collaboration with team for making recommendations on process excellence by sharing new ideas and implementation.
• Assisting Team Leader and Subject Matter Expert.
• Joining project calls and creating process flows.
• Support operations to drive results on strategic initiatives and deliver business outcomes.

Minimum Qualifications

• Excellent communication skills both verbally and written
• Diploma and bachelor's degree preferred
• Basic Microsoft Office skills
• Language proficiency in English. Mandarin and Cantonese (both read and verbal) is an added advantage
• We service our Card Members 5 days per week. Successful candidates are required to work from Monday to Friday, 8.30am to 5.30pm.

Additional Information:

• Location: Kuala Lumpur
• Starting Date: April - July (Flexible)
• Duration: 3 - 6 Months
• Hours: Full time
• Year of study: Bachelors - penultimate or final year of study

Employment eligibility to work with American Express in Malaysia is required as the company will not pursue visa sponsorship for these positions.

American Express is committed to providing a meaningful learning experience for all interns. Internships are subject to the following terms:

• A Flexible working model, with hybrid or onsite arrangements depending on the role and business needs.
• All internship opportunities are offered solely as temporary learning and development experiences.
• An internship does not constitute employment with the Company and does not create any employer-employee relationship under Malaysian law.
• For the avoidance of doubt, notwithstanding any discretionary benefits the Company may choose to offer as part of the internship program, which may be amended or withdrawn at any time at the Company's sole and absolute discretion, interns are not entitled to statutory benefits or any other employment-related rights.
• Participation in an internship does not guarantee future employment with the Company.

• All internship offers by American Express are conditional upon the successful completion of a background verification check, subject to applicable laws and regulations.