Capital Markets Operations (Client Channel)

We are looking for a Capital Markets Client Channel Analyst to support digital platforms used by Financial Markets clients for pre-trade and post-trade activities. The role focuses on client onboarding, platform support, issue resolution, and driving digital adoption for FX and Derivatives products.

Key Responsibilities

• Support digital client channels for Financial Markets products, including FX and Derivatives.
• Manage end-to-end client onboarding and platform enablement.
• Provide day-to-day support for pre-trade and post-trade digital platforms.
• Troubleshoot client access, connectivity, and platform-related issues.
• Liaise with Sales, Trading, Operations, Technology, and external clients to resolve queries.
• Ensure timely resolution of client issues in accordance with SLAs.
• Drive digital platform adoption by assisting clients with onboarding, training, and platform usage.
• Monitor platform performance and contribute to process improvements and client experience initiatives.
• Maintain compliance with internal policies, operational controls, and regulatory requirements.

Required Skills

• Client Channel Support
• Digital Platform Support
• Client Onboarding
• Pre-Trade & Post-Trade Support
• Client Service & Issue Resolution
• Digital Adoption
• Financial Markets Operations
• FX Products
• Derivatives

Requirements

3–8 years of experience in Financial Markets Operations, Client Services, or Digital Client Support within Investment Banking or Financial Services.

Experience supporting electronic trading or client-facing digital platforms is preferred.

Strong understanding of FX and Derivatives products.

Excellent communication, stakeholder management, and problem-solving skills.