Company Description AFFIN Group is a diversified financial services provider in Malaysia, celebrating 50 years of growth, innovation, and financial excellence in 2025. Through its core entities, including Affin Bank Berhad, Affin Islamic Bank Berhad, Affin Hwang Investment Bank Berhad, and Affin Moneybrokers, the Group offers a wide range of banking and investment solutions. AFFIN Group serves individual, enterprise, commercial, and corporate clients across key segments such as Community Banking, Enterprise Banking, Corporate Banking, Treasury, and Investment Banking. Affiliated with Generali Insurance Malaysia Berhad and Generali Life Insurance Malaysia Berhad, the Group provides integrated financial and insurance offerings. AFFIN BANK and AFFIN ISLAMIC are members of PIDM, reinforcing customer confidence and protection.
Role Description The Card Sales Consultant role is a full-time position based in WP Kuala Lumpur with a hybrid work arrangement, combining on-site duties with some work-from-home flexibility. The Card Sales Consultant is responsible for promoting and selling credit and debit card products to prospective and existing customers, both through in-branch engagement and outreach activities. Daily tasks include identifying customer needs, explaining card features and benefits, assisting with applications, and ensuring accurate documentation and compliance with bank policies and regulatory requirements. The role involves maintaining strong customer relationships, providing after-sales support, following up on pending applications, and working closely with branch and product teams to achieve individual and team sales targets. The Card Sales Consultant is expected to contribute to customer satisfaction, uphold service quality standards, and represent AFFIN Group's brand and values in all interactions.
Qualifications
- Candidates should possess strong Sales Consulting and Consulting skills to identify customer needs and recommend appropriate card solutions.
- Candidates should possess Customer Service and Customer Satisfaction skills to deliver a positive, solution-focused experience for all clients.
- Candidates should possess clear and professional Communication skills to explain product features, terms, and requirements effectively.
- Experience in retail banking, card products, or financial services sales is beneficial.
- Ability to work towards sales targets, manage time efficiently, and handle multiple customer interactions in a fast-paced environment.
- Comfort with hybrid work arrangements, including on-site customer engagement in WP Kuala Lumpur and remote follow-up activities.
- Minimum diploma or degree in Business, Finance, Marketing, or a related field is preferred, or equivalent relevant experience.
- High ethical standards, attention to detail, and familiarity with regulatory and compliance requirements in financial services are advantageous.
