Cardlink Production Support Lead

Description

The Cardlink Production Support Lead will oversee the production support team in SEA, ensuring operational excellence and timely resolution of issues related to Cardlink systems. The ideal candidate will possess strong technical expertise and leadership skills to drive team performance and enhance customer satisfaction.

Responsibilities

• Lead the Cardlink production support team to ensure smooth operations and timely resolution of issues.
• Act as the primary point of contact for production-related incidents and escalations.
• Monitor system performance and implement improvements to enhance stability and efficiency.
• Collaborate with cross-functional teams to identify and resolve production challenges.
• Create and maintain documentation related to production support processes and procedures.
• Conduct regular training sessions for team members on best practices in production support.

Skills and Qualifications

• 5-9 years of experience in production support or related field.
• Strong understanding of Cardlink systems and processes.
• Proficient in troubleshooting and problem-solving techniques.
• Experience with incident management and ticketing systems.
• Knowledge of database management and SQL for data retrieval and analysis.
• Excellent communication and interpersonal skills to collaborate with various stakeholders.
• Ability to work under pressure and manage multiple priorities effectively.