Case Management Specialist

AwePlus Cx Transformation Sdn Bhd is working with a global legal technology application firm seeking customer service background professionals to assist global clients on various complicated applications.

This position of Case Management Specialist acts as the major point of contact and support for our international clients. This position is responsible for instructing, assisting, and communicating with clients to prepare all the relevant documents for their migration applications. Strong reading and writing proficiency in English is required.

Qualifications & Experience

• Bachelor's degree
• Strong attention to detail and great time management
• Strong English reading and writing skills (MUET Band 4 or IELTS 7.5 and above)
• Proficiency in Mandarin (reading and writing) is an added advantage, particularly for reading application materials in Mandarin
• High degree of self-motivation and ability to work independently under tight deadlines
• Ability to work in a fast-paced environment to manage complex and dynamic demands
• At least 2 years of experience in customer service/client management/paralegal/auditing (or related fields)

Tasks & Responsibilities

• Evaluate client background and provide suggestions that best fit individual client's needs and goals before processing their cases
• Review multiple types of documents and evidence and provide instruction and feedback
• Reply to client messages regarding their application materials and timeline
• Assist in assembling and reorganizing documentation tasks per various case requirements

Benefit

Medical claim

Salary Range

RM 3800.00 - RM 6000.00 determined depending on relevant experience

Probation Period

3 months

Start Time

Immediately