Job Summary
This role leads end-to-end Cash Management Operations across multiple hubs, ensuring smooth, accurate and timely delivery of cash services within agreed SLAs and risk parameters. You will oversee daily processing and controls, manage operational and regulatory risks, and ensure full compliance with AML, sanctions and internal policies. A key part of the role is building and motivating a high-performing team through clear objectives, coaching and development, while driving continuous improvement, digitisation and service excellence. You will work closely with stakeholders across countries and functions, and act as a role model for the Group's values, ethics and Code of Conduct.
- Lead and manage end-to-end Cash Management Operations (Pre-Processing, Payments & Clearing, Static Data setup, maintenance, pricing & billing, CoE, LM) to deliver high-quality services within SLAs and agreed risk parameters.
- Oversee daily operations to meet service standards, achieve near zero-defect processing, and ensure timely completion of transactions within agreed TATs.
- Ensure strong control environment by implementing, maintaining and reviewing operational, control and security policies, including AML/sanctions requirements and escalation procedures.
- Verify and authorise transactions within delegated authority, including checking customer payment instructions against payment systems and internal guidelines.
- Manage and develop the team through clear objectives (SMART), regular performance reviews, coaching, guidance, motivation and support.
- Drive succession planning, capability building and Learning & Development plans to build a fully competent and engaged operations team.
- Monitor productivity, accuracy, defect rates and turnaround standards, taking corrective actions to meet departmental KPIs and SLA commitments with spoke countries.
- Collaborate closely with spoke countries, Group offices and internal stakeholders to resolve issues promptly and maintain strong working relationships.
- Contribute to strategic direction and continuous improvement by identifying and implementing enhancements to processes, end-to-end workflows, quality management and digitisation initiatives.
- Proactively manage operational and reputational risk in line with the team's risk profile, ensuring compliance with all Group policies, procedures and code of conduct.
- Own the Audit and Risk Control Standards for Cash Services operations.
- Ensure approved Product Programs and Country Product Templates are in place before implementation; escalate gaps via KPIs and risk exception reports.
- Proactively monitor and manage operational, system and channel risks; highlight control breakdowns to Group Operations and CORG.
- Partner with UORM to design, implement and monitor control measures and operational risk management plans.
- Maintain timely and accurate risk monitoring updates in ORMA/Optial and drive prompt resolution of identified issues.
- Provide governance oversight across hubs, ensuring compliance with regulatory, AML and internal policy requirements.
- Embed Group values and Code of Conduct within SSC Cash, promoting a strong ethics and compliance culture.
- Demonstrate exemplary conduct and take personal accountability for high ethical, regulatory and business conduct standards.
- Identify, escalate, mitigate and resolve risk, conduct and compliance matters in a timely and collaborative manner.
Qualifications
- Education: Academic Or Professional Education/Qualifications; University Educated
- Licenses: Licenses And Certifications/Accreditations.
- Membership: Professional Memberships; Relevant Memberships to Be Agreed
- Languages: English/Cantonese
Skills And Experience
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About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
