Operate point-of-sale (POS) systems accurately and efficiently to process customer transactions, including sales, refunds, and exchanges.
Handle cash, credit, and debit card transactions with precision, ensuring proper cash handling procedures and minimizing discrepancies.
Provide exceptional customer service by greeting customers, answering inquiries, and resolving complaints in a professional and courteous manner.
Maintain a clean and organized checkout area, ensuring adequate supplies of bags, receipts, and other necessary materials.
Assist with inventory management tasks, such as stocking shelves, monitoring product levels, and reporting any shortages or discrepancies to the supervisor.
Actively promote and upsell products to customers, highlighting special offers and providing recommendations based on their needs and preferences.
Adhere to all company policies and procedures, including safety guidelines, security protocols, and loss prevention measures.
Communicate effectively with team members and supervisors to ensure smooth operations and address any issues or concerns promptly.
Assist in maintaining the overall appearance of the store by performing tasks such as cleaning, organizing merchandise displays, and ensuring a tidy environment.
Job Requirements
Handle cash and card transactions accurately and efficiently using Point of Sale (POS) systems.
Provide excellent customer service by greeting customers, answering inquiries, and resolving complaints in a professional manner.
Maintain accurate inventory records by regularly counting stock and reporting discrepancies to the supervisor.
Promote sales by informing customers about current promotions, upselling products, and providing recommendations based on their needs.
Ensure the cleanliness and organization of the checkout area, including restocking merchandise and supplies as needed.
Adhere to all company policies and procedures, including safety guidelines and cash handling protocols.
Communicate effectively with customers and colleagues in both English and Bahasa Malaysia to ensure clear understanding and a positive work environment.
Demonstrate attention to detail when processing transactions, verifying identification, and handling sensitive information.
Assist with other duties as assigned by the supervisor, such as stocking shelves, cleaning the store, and assisting with deliveries.
