About Convatec
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com
We are looking for our CBS Reporting Associate Analyst to join the Service Management team. This role is responsible for managing complex HR data requests, supporting advanced reporting needs from Workday. This role serves as a subject matter expert in HR reporting, providing second-level support to Tier 1 teams and business stakeholders. They also partner closely with the People Experience Solutions team in raising any identified business needs resulting from ticket requests to expand our HR Reporting portfolio.
Key Responsibilities
- Support Tier 2 tickets via ServiceNow, providing prompt support to different stakeholders requesting HR data, adhering by Data Privacy and Information Security standards, within the defined SLAs.
- Develop and maintain ad-hoc HR reports and dashboards using Workday as our main reporting tool for support.
- Document reporting processes, data definitions provided by Tier 3, work instructions, and standard operating procedures.
- Partner with the People Experience Solutions team, raising any business needs partnering to deliver sustainable and scalable solutions.
- Support the Tier 1 teams, maintaining and ensuring their reporting portfolio is up-to-date and partnering closely to identify scalable reporting needs to serve the businesses.
- Provide training and guidance to Tier 1 support teams on reporting tools and best practices.
- Actively engage in HR Reporting upgrades and reporting related initiatives to collaborate in the implementation of data-driven solutions for the different stakeholders and business units
Key Requirements
Outline the essential competencies and characteristics that candidates must demonstrate to contribute to our diverse, inclusive culture and succeed in the role. These may include:
- Undergraduate Degree and Professional Human Resources, Business, or HR Support Services experience
- 24 years of experience in HR reporting, HRIS, or data analytics roles.
- Global support experience and Shared Services experience (preferred)
- Proficiency in HR systems and reporting tools.
- Strong analytical and problem-solving skills with attention to detail, with excellent verbal and written ability.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with related software tools including, but not limited to, HRIS Systems, SharePoint.
- Microsoft Office, Excel, Ticket Management.
- Bound by ethical and professional HR Standards
- Professional HR Certification preferred.
Education/ Qualifications
Identify the essential qualifications, education, and certifications necessary for success in the role.
- Undergraduate Degree and Professional Human Resources or HR Support Services experience
- Knowledge of data privacy regulations, such as GDPR, HIPAA, among others (preferred)
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at [Confidential Information].
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View Convatec Internal Career Site - Find Jobs. Thank you! 
