Company Description
Pusat Terapi Psikologi N&J provides comprehensive psychological services tailored to community needs. Our team of qualified professionals includes clinical psychologists, counselors, occupational therapists, speech therapists, and special needs educators. We are committed to delivering professional services that support the mental well-being and development of our clients.
Role Description
This is a full-time, on-site role for a Centre Admin Executive with working experience based in Cheras, WP Kuala Lumpur.
Requirements
- Possess administrative work experience, or a Certificate/Diploma in Administration, Business, Management, or any related qualification
- Patient, empathetic, and able to display professionalism when handling clients and sensitive situations
- Mandatory: Proficient in English and Chinese (Mandarin)
- Preferred: Trilingual (e.g., English, Chinese, and Bahasa Melayu)
- Strong sense of responsibility, positive work attitude, and commitment to maintaining strict confidentiality of client information
- Competent in basic computer and digital tools commonly used for documentation, communication, scheduling, and reporting
- Able to work independently with minimal supervision, while also collaborating effectively as part of a multidisciplinary team
Job Scope
- Oversee reception duties, client registration, payment processing, and administrative documentation
- Serve as a primary point of contact for clients, attending to enquiries, calls, and follow-ups professionally
- Manage and coordinate appointment schedules and calendars for both clients and therapists
- Liaise closely with centre therapists and professional staff to support daily operations and service delivery
- Maintain accurate records and ensure smooth administrative workflows within the centre
- Provide guidance and support to interns in administrative tasks, ensuring adherence to centre procedures and service standards
- Deliver consistent, high-quality customer service in a timely and professional manner
- Perform some to-be-assigned admin tasks
