Lead, coach and manage team to achieve PBC business objectives in accordance to Management directions.
Plan, manage and over see the overall day-to day management of the Private Banking Centre towards increasing operational efficiency and profit maximization.
Increase Private Banking Centre's Asset Under Management(AUM) and Total Financial Assets(TFA).
Manage and guide the team to outpace the competitors and achieve business targets set for the Centre.
Cross sell financial product & services to existing customers; acquire new customer (internal & external customers).
Train, guide & motivate all employees towards enriching customer experience via excellent services, and differentiated services so as to remain competitive and be a dominant player in the localities we serve.
Attend to customer complaints & inquiries escalated by subordinates.
Responsible for branch performance on audit and compliance in line with the Bank's internal policy, standard and procedures and other regulatory requirements.
Guide & supervise sales activities & performance of Relationship Managers.
Ensure that the Centre staff have the correct aptitude and attitude in wanting to provide the best level of services to the customers that exceed customers expectations.
Requirements
Minimum 3 years branch/banking operations experience/exposure.
Has managerial experience and strong leadership capability to lead a team.
Highly proactive in keeping abreast with the latest trends in the banking and financial industry.
Possess credit knowledge and able to handle credit applications as well as the management of the Centre's back room operations.
Possess good communication and interpersonal skills.
Able to engage staff and inspires commitment to achieve business objectives as a team.
