Primary Responsibilities:
- Lead change management activities.
- Support the design, development, delivery and management of communications (internal and external).
- Leading and facilitating teams through continuous improvement, and ensuring standardization for Change and Communication processes, services, and deliverables
- Identify current industry best practices and implement those best practices into the organization.
- Manage interaction with outside services related to support for communications or Change programs/projects, e.g. Translation agencies, video creators, etc.
Change Initiative / Project related:
- Leads Change and Communications workstream in projects
- Conducts Rapid Assessments across programs / projects to determine Change and Communications needs
- Assess the change impacts.
- Assess change readiness and identify key stakeholders.
- Lead or support the design and delivery of training programs.
- Integrate change management activities into project plans
- Evaluate and ensure user readiness
- Identify, connect with, and manage stakeholders
Routine and ad hoc communication related:
- Key Point of Contact for GBS Leadership for business wide communication support (Executive level, GBS Directors).
- Develop, manage and deliver global, regional and localized communications
- Develop the content and coordinate the production of communication, e.g. Amway intranet, email communication, videos, workshops, and events for stakeholders, etc.
- Manage the translations of communications across the individual markets
- Assess communication/engagement effectiveness and implement feedback mechanism
- Manage and adhere to communication review and approval processes / timelines
Key Attributes
- Excellent Communication Skills
- Fluent/native English. Any other language would be an asset (e.g. Spanish, Chinese/Mandarin)
- Exceptional communication skills, both written and verbal
- Excellent active listening skills
- Ability to clearly articulate messages to a variety of audiences
- Change Management Competency
- Change management and/or Communications certification desired
- A solid understanding of how people go through a change and the change process
- Experience and knowledge of change management principles, methodologies and tools
- Familiarity with project management approaches, tools and phases of the project lifecycle
