Change Management Lead

8-12 Years

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Early Applicant

Job Description

Accountabilities

Own end-to-end technology change management for IS programmes and initiatives.
Lead user adoption, readiness, and capability enablement for new systems, platforms, and digital tools.
Ensure technology-driven changes are embedded into day-to-day operations and ways of working.
Partner with HR OCM and business stakeholders to align technology adoption with organisational change, while retaining IS ownership.
Establish adoption governance, metrics, and continuous improvement practices for IS transformation initiatives.

Responsibilities

Lead technology change planning and execution across IS programmes from design through post-go-live.
Translate technology changes into clear user impacts, behavioural changes, and adoption actions.
Design and deliver technology adoption and training strategies, including role-based learning and super-user enablement.
Conduct change impact and readiness assessments and implement mitigation plans.
Drive adoption of new digital ways of working, including automation-enabled and integrated processes.
Develop and execute technology-focused change communications aligned with enterprise transformation narratives.
Collaborate with HR OCM to ensure consistency across people and technology change initiatives.
Partner with IS delivery teams, business leaders, and vendors to embed adoption into delivery plans.
Track adoption KPIs and user feedback to continuously improve change effectiveness.

Areas of Impact

Ideal Track Record

8–12 years of experience in technology change management, digital adoption, or enterprise transformation.
Proven success leading user adoption and training for large-scale enterprise systems.
Experience working across IS, HR, and business functions in complex organisations.
Demonstrated ability to drive behavioural change linked to technology enablement.
Experience in telecommunications or regulated enterprise environments preferred.