Job Description
Department: Product Operations (ProdOps)
Preferably 25 years of relevant experience.
Role and Responsibilities
Change Request (CR) Assessment & Risk Analysis
Review, validate, and assess Change Requests (CRs) before development approval.
Conduct detailed impact analysis (technical, financial, operational, compliance).
Collaborate with Product, Technology, Risk, Compliance, and Operations for feasibility and risk assessment.
Quality Assurance & Go-Live Readiness
Define comprehensive go-live readiness criteria and deployment checklists.
Ensure all necessary testing, including SIT, UAT, regression testing, and financial validation, is completed.
Mitigate operational risks and financial exposure prior to production deployment.
Secure stakeholder sign-off for all changes.
Release Execution & Post-Deployment Management
Govern release scheduling and oversee production deployment.
Ensure comprehensive rollback plans and emergency release documentation are in place.
Monitor post-deployment performance and stability, including managing the hypercare period.
Production Incident & Problem Management
Classify and prioritize all production issues (Critical/High/Medium/Low).
Lead the approval process for hotfixes and expedited change governance.
Oversee Root Cause Analysis (RCA) and drive long-term preventive action planning and recurring defect remediation.
Audit & Documentation
Maintain a complete audit trail and change documentation for compliance purposes.
Qualifications And Requirements
Strong hands-on experience managing Change Requests (CRs), new releases, and production hotfixes.
Proven ability to manage production deployments without service disruption.
Experience handling emergency changes and expedited release approvals.
Familiarity with ITIL-based frameworks (Incident, Problem, Change Management).
Experience managing Severity 1/Critical incidents and performing structured impact assessments (technical, operational, financial).
Strong understanding of production versus staging environments.
Knowledge of rollback planning and mitigation strategies.
Strong documentation discipline (change logs, release notes, audit trail).
High accountability and ownership mindset.
Preferably 25 years of relevant experience.
Added Advantage
Experience in cross-border remittance or money transfer platforms.
Familiarity with API integrations and batch processing.
Experience with JIRA, ServiceNow, Zendesk, or similar ticketing tools.
Ability to read API documentation and understand payload structure.
SQL knowledge for basic transaction validation queries.
Experience working closely with DevOps teams.
