Change Manager

About TCS:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Please find the job description below.

Job Title: Change Manager

Location: Kuala Lumpur, Malaysia

Key Responsibilities

• Change Strategy & Planning: Develop and execute an integrated change management strategy covering stakeholder engagement, impact assessment, communications, training, business readiness, adoption, and reinforcement.

• Change Impact & Readiness: Assess the impact of new underwriting processes, AI-enabled capabilities, roles, controls, and ways of working. Translate findings into practical readiness plans for each LBU and business function.

• Stakeholder Engagement & Alignment: Build trusted relationships with senior leaders, underwriters, operations teams, technology teams, and change champions. Create clear alignment on the change vision, business outcomes, responsibilities, and decisions required.

• Communications, Training & Adoption: Design and coordinate targeted communications, learning, demonstrations, toolkits, and user support. Ensure impacted teams are equipped and confident to adopt the new solution and processes.

• Business Readiness & Deployment Support: Define readiness criteria, track actions and dependencies, and support cutover, go-live, hyper care, and transition to BAU. Identify adoption risks early and drive timely mitigation with relevant owners.

Benefits Realisation & Continuous Improvement: Establish adoption measures and feedback loops to monitor usage, user experience, process compliance, and business outcomes. Use insights and lessons learned to strengthen the blueprint for rollout across other LBUs.

Requirements & Qualifications

• Experience: 8+ years of change management, business transformation, or organisational change experience within Financial Services, with a strong preference for Life Insurance.

• Transformation Track Record: Demonstrated success leading change for large-scale digital, operational, or technology-enabled transformation programs from design through implementation and BAU adoption.

• Domain Knowledge: Strong understanding of Life Insurance operations. Experience in New Business Underwriting (NBUW), underwriting transformation, AI-enabled solutions, automated rules, or workflow change is highly advantageous.

• Change Management Expertise: Practical knowledge of structured change methodologies and tools, including stakeholder analysis, change impact assessment, communications, training, readiness, adoption, and benefits tracking. Relevant certification such as Prosci or equivalent is preferred.

• Regional Exposure: Experience working across regional and local teams, with exposure to Southeast Asia markets, particularly Malaysia, is highly preferred.

• Skills: Exceptional communication, facilitation, influencing, and executive stakeholder management skills. Able to simplify complex change, manage resistance constructively, and thrive in a fast-paced, cross-functional environment.

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.