Manage and drive projects, product enhancements, and strategic initiatives across Consumer Digital Banking platforms, ensuring alignment with business objectives, customer needs, regulatory requirements, and market trends.
Lead digital innovation, process improvement, and customer experience enhancement initiatives to improve user journeys, increase digital adoption, and deliver seamless banking experiences across all digital touchpoints.
Own the end-to-end product lifecycle, including ideation, business case development, requirements gathering, prioritization, delivery, launch, post-implementation review, and continuous optimization.
Support product implementation activities before and after deployment, including User Acceptance Testing (UAT), pilot testing, production validation, stakeholder communications, and training for Contact Centre and frontline teams.
Develop and maintain product roadmaps, backlogs, user stories, business requirements documents, and functional specifications to ensure clear delivery objectives and successful execution.
Collaborate with Design Leads, Business Leads, Project Sponsors, Technology teams, Risk, Compliance, Operations, and other stakeholders to review prototypes, customer journey maps, and solution designs.
Escalates risk, issues and dependencies and provide regular updates on functional related matters.
Drive cross-functional collaboration with local and regional teams to support strategic initiatives and roadmap delivery while ensuring consistency in product standards and governance.
Analyze customer feedback, market trends, industry developments, and competitor offerings to identify opportunities for product enhancements, innovation, and business growth.
Track and report product performance through key metrics, customer insights, and business outcomes, recommending improvements to optimize customer satisfaction, operational efficiency, and commercial results.
Undertakes regulatory requirements and compliance assessments that impact the Channel platform, in identifying and taking forward changes that ensure compliance of the Non-Retail platform.
Support the development of business cases, investment proposals, and product strategies to achieve digital banking growth objectives and strengthen the bank's competitive position in the market.
Requirements
Bachelor's degree in computer science, engineering, finance or related disciplines
Possess end-to-end product management experience, including product roadmap development, backlog prioritisation, business case preparation, requirements gathering, UAT, implementation, and post-launch optimisation
Strong stakeholder management and collaboration skills, with the ability to work effectively across Business, Technology, Operations, Risk, Compliance, Design, and regional teams.
Customer-centric mindset with experience in digital transformation and customer journey enhancement, driving digital adoption, service improvements, and seamless user experiences.
Strong analytical and problem-solving capabilities, with experience leveraging customer insights, market trends, performance metrics, and competitor analysis to drive product improvements and business growth
