Claims Care Unit Associate (junior executive in customer service line are encouraged to apply)

About the Job

Member of Claims Care Unit to deliver services in accordance with company set standards.

To attend, follow up and resolve enquiries, on life claims related matters.

• To handle various channel on claims related enquiries, respond and resolve the request appropriately according to Company's set standards and guidelines
• To act as the back-office support for Call Centre CSEs on all life claims related enquiries that requiring follow up with respective backroom teams or branches
• Prepare and draft simple reply letter
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices steps to mitigate the risks.

We are looking for people with

• Tertiary education, preferably in Business Studies / Science / Mathematics / Computer Science Or AMII, AAII, FLMI or equivalent with minimum of 3 years relevant working experience
• Fresh graduate.
• Strong interpersonal skills, good public relationship skills, analytical skills, problem solving skills, delegation skills, supervisory skills, ability to produce high quality work under pressure, negotiation skills and computer knowledge.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Location: Great Eastern Malaysia, HQ

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.