Claims & Reconciliation Executive - Logistics (Operations)

Invoice Reconciliation

• Ensure to receive the invoices timely from the external party
• Ensure to raise the Purchase Request (PR) and Purchase Order (PO) immediately after receiving the invoices for finance team to process the payment timely to avoid Late Payment Penalty
• Ensure the external party did not bill the company unnecessarily and flag out for unusual spike / abnormalities
• Handle the back and forth disputes for any discrepancies between the company & the external party
• Ensure the external party provides the Credit Notes or Bank Transfer after resolving the discrepancies

Lost & Damaged Claims

• Handle the compensation process for lost and damaged orders to customers or clients
• Handle the claiming process for lost and damaged orders from the external party
• Handle the back and forth disputes for any discrepancies between the company & the external party
• Ensure the external party provides the Credit Notes or Bank Transfer after resolving the discrepancies

General

• Investigate claims related to loss, damage, or theft of goods during transportation, reviewing claims to determine their validity.
• Process claims / external party invoices according to company policies and procedures, negotiating settlements with customers or clients to resolve claims in a fair and efficient manner.
• Liaise with external parties to ensure timely and accurate payment of claims and invoices.
• Maintain accurate and up-to-date documentation related to claims, including claim files, correspondence, and reports.
• Monitor and analyze claims data to identify trends and patterns, and recommend process improvements to prevent future claims.
• Ensure compliance with all regulatory requirements related to claims handling and processing.
• Collaborate with cross-functional stakeholders such as Customer Service, Dispute, Payment, Finance, Business Development and Fraud team to ensure a seamless claims process and positive customer experience.
• Support Regional Team's ad-hoc requests such as providing and analyzing data to close any gaps in the current process.
• Support any ad hoc projects relating to the enhancement of Claims and Reconciliation process
• Support Vendor Management team for cross-functional stakeholders escalations relating to Logistic system such as Shopee sellers encounter a system error in arranging shipment or printing the labels

• At least 2-3 years of working experience in billing and claim related roles
• Possess high integrity, with strong negotiation and interpersonal skills.
• Outstanding ability in engaging stakeholders for justification.
• Good logical thinking and problem solving skills.
• Data driven and detail oriented person.
• High proficiency in MS Excel.
• Team player, and strong in both written skills and verbal communication.