Job Title: Client Advisor (Sales)
Location: Genting Highlands Premium Outlets, Malaysia
Benefits: Base Salary + Individual Commission + Store Commission + Fixed Allowance
Industry: Luxury Fashion
Job Mission
- Provide excellent and specialized customer service by creating emotionally enriched relationships with client
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiative
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performanc
- Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized
- Create a long-term authentic bond with clients by making them feel the experience is truly about them
- Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results
Main Responsibilities:
Achieve individual KPIs:
a) Sales targets
b) Sales Per Transaction (SPT)
c) Unit Per Transaction (UPT)
d) Conversion rate
Assist in daily sales and weekly sales reporting to head office (where necessary).
Store Appearance / Visual Merchandising
- Ensure store / stockroom are clean, neat and tidy always, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
- Ensure new stocks are displayed and merchandised in a timely and attractive manner.
Stock Management
- Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
- Ensure all stock transfers into and out of the store are properly recorded to minimize stockloss
Customer Service & CRM
- Acquire new clients to Ferragamo database.
- Develop client relationships by providing clients regular updates.
Candidate Requirement
- Minimum 1 year of working experience in any retail business; fashion, luxury, beauty industry or customer service, hospitality industry
- Senior Client Advisor role: should have experience in Luxury Retail
- English speaking (Business level)
- Good communication skills
- Independent, detailed and willing to work in a fast-paced environment
- Customer orientated with good service flair
- Able to work retail operating hours including weekends and public holidays. Morning Shift, Afternoon Shift, Full Shift.
- Be able to handle sales pressure and Retail KPIs
