Client Advisor (Pavillion KL)

Job Title: Client Advisor (Sales)

Location: Pavilion KL

Industry: Luxury Fashion

Job Mission:

• Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
• Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.
• Create a long-term authentic bond with clients by making them feel the experience is truly about them.
• Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results.

Main Responsibilities:

Sales

• Achieve individual KPIs:

a) Sales targets

b) Sales Per Transaction (SPT)

c) Unit Per Transaction (UPT)

d) Conversion rate

• Assist in daily sales and weekly sales reporting to head office (where necessary).

Store Appearance / Visual Merchandising

• Ensure store / stockroom are clean, neat and tidy always, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
• Ensure new stocks are displayed and merchandised in a timely and attractive manner.

Stock Management

• Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
• Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss

Customer Service & CRM

• Acquire new clients to Ferragamo database.
• Develop client relationships by providing clients regular updates.

Candidate Requirement:

• Minimum 1 year of working experience in retail or luxury fashion industry
• English speaking (Business level)
• Good communication skills
• Independent, detailed and willing to work in a fast-paced environment
• Customer orientated with good service flair
• Able to work retail operating hours including weekends and public holidays. Morning Shift, Afternoon Shift, Full Shift.
• Minimum 1 year of working experience in retail / luxury industry