Job Description
The Customer Support and Client Coordinator plays a key role in ensuring an exceptional client experience from first contact through ongoing service delivery. This position combines client-facing responsibilities with administrative and operational support to ensure smooth day-to-day centre
operations. The role requires empathy, strong communication, and the ability to coordinate effectively across departments in a fast-paced, service-oriented environment.
Key Responsibilities
1. Client Support & Coordination
● Serve as the first point of contact for client enquiries and intake.
● Guide families and clients through the service process, including consultation scheduling and follow-ups.
● Provide clear information about services and ensure a warm, client-centred experience at every touchpoint.
● Respond promptly to internal and external enquiries via email, phone, and in-person interactions.
● Schedule, register, and update client appointments and records accurately.
● Manage client invoicing and payments, ensuring timely processing and proper documentation.
● Maintain and update client databases to ensure completeness, accuracy, and confidentiality.
● Collaborate with clinical and administrative teams to ensure effective client coordination and seamless service delivery.
Administrative & Operational Support● Perform general administrative tasks to support the efficient daily functioning of the centre.
● Contribute to facility upkeep and resource management to ensure a comfortable and professional environment.
● Assist in vendor coordination, procurement, repair and service requests, and report preparation.
● Support cross-functional coordination across departments to enhance workflow and operational efficiency.
Marketing and Digital Support● Support marketing campaign planning and execution across digital and social media platforms (Facebook, Instagram, LinkedIn, Twitter, Blog, Email).
● Assist in creating engaging written, visual, and video content for marketing channels.
● Ensure regular updates and maintenance of social media platforms and the company website.
● Contribute ideas to enhance the centre's online presence and community engagement.
Requirements
● Diploma or Degree in Healthcare Management, Psychology, Business Administration, or a related field.
● Strong communication and interpersonal skills with the ability to build rapport and handle sensitive client situations with empathy and professionalism.
● Highly organised, detail-oriented, and proficient with digital tools and office systems.
● Experience in educational, clinical, or client service environments is an advantage.
● Empathetic, service-minded, and team-oriented, with a genuine passion for supporting clients wellbeing.
● Excellent written and verbal communication skills in English and Bahasa Malaysia.
● Strong multitasking and problem-solving abilities; able to adapt to changing priorities.
● Proactive and independent, with strong initiative and accountability.
● Proficient in Microsoft Office Suite, Google Workspace, and basic CRM or scheduling tools.
● Prior experience in customer support, client coordination, or administrative roles is preferred.
● Familiarity with social media platforms and basic marketing concepts will be an advantage.
