Client Executive

Company Description

Rekindle Centre for Systemic Therapy provides professional and ethical mental health and relationship therapy services to both international expats and local Malaysian clients. Serving individuals, couples, and families across all age groups, Rekindle Therapy offers a wide range of treatments. The center brings together a diverse team of licensed counselors, psychologists, and marriage & family therapists. Through their collaborative approach, they deliver integrated, holistic solutions tailored to clients needs to help them achieve their personal goals effectively.

Role Description

This is a full-time, on-site position located in Kuala Lumpur for a Client Support Executive. The Client Support Executive is responsible for managing customer relationships, providing exceptional client support, addressing inquiries, and resolving concerns. Daily tasks include ensuring client satisfaction, maintaining records, and assisting with account management tasks. A key focus of the role is to build rapport with clients and support them in accessing the service they require efficiently.

Duties & responsibilities

Daily administrative tasks related to therapist-support and client-servicing.

Professional direct client servicing through telephone, email, texts, or in-person.

Coordinate and set up appointments between clients and therapists with accuracy.

Obtain and evaluate all relevant information to handle client enquiries, and to respond promptly.

Keep records of client appointments and transactions in an accurate manner.

Maintain client databases.

Provide feedback on the efficiency and effectiveness of the client coordination and administrative processes.

Generate reports and handle ad hoc projects when necessary.

Qualifications

-

• Possess a degree in any discipline.

- Minimum one (1) year of work experience.

- Customer service oriented with good listening skills.

- Good interpersonal skills and good communication skills (verbal and written).

- Aptitude towards being detailed and accurate.

- Good problem solving and analytical skills.

- Adaptable to changes, able to take initiative, and able to handle stress well.

- Proficiency in Microsoft Office, Google Workspace, and other applications.

- Knowledge of social media platforms such as Facebook and Instagram.

- Willingness to help with mundane tasks (e.g. cleaning) for office upkeep.

- Multi-lingual an asset (English, Bahasa Malaysia, and Mandarin).