Join Doo Group Explore Better Future
Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together!
Looking for a New Challenge Join Us as We Expand Globally!
As we continue our global business expansion, we're on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.
DOO you have what it takes
What You'll Be Working On
- Manage client interactions across multiple channels including ticketing systems, live chat, email, and calls, ensuring timely, professional, and high-quality support throughout the client lifecycle.
- Act as a key point of contact for both individual and corporate clients, addressing inquiries, resolving issues, and handling complaints with a client-centric approach.
- Propose effective and compliant solutions to client issues, communicate clearly, and negotiate outcomes when required to achieve resolution while maintaining client satisfaction.
- Perform client due diligence and KYC processing for individual and corporate accounts, including document verification, enhanced due diligence (EDD), WorldCheck screening, and ongoing reviews, in accordance with regulatory requirements and internal AML policies.
- Review, assess, and validate corporate KYC documentation, including company registration documents, ownership structures, directors, shareholders, and authorized signatories.
- Ensure accurate and complete case documentation, including client information, issue details, KYC findings, and resolution steps, in internal systems.
- Collaborate closely with Compliance, Risk, Operations, Sales, and Technology teams to escalate complex or high-risk cases, ensuring proper follow-up and ownership until resolution.
- Identify recurring client issues, onboarding challenges, or KYC gaps, and provide actionable feedback to improve internal processes, policies, and client experience.
- Support internal knowledge management by maintaining and updating FAQs, procedural guides, and Confluence documentation to reflect current workflows and regulatory standards.
- Stay up to date with the company's financial products, services, and regulatory requirements to provide accurate guidance and informed support to clients.
What We're Looking For
- Diploma or equivalent qualification in any field.
- Experience in client management, customer support, onboarding, or KYC-related roles is an advantage, particularly within the financial services or fintech industry.
- Exposure to KYC/AML processes for both individual and corporate clients is highly desirable.
- Strong verbal and written communication skills with the ability to explain complex requirements clearly and professionally.
- Excellent problem-solving and critical-thinking skills, especially when handling complex client cases or regulatory-related queries.
- A client-focused mindset with empathy, patience, and professionalism when managing complaints or sensitive situations.
- Experience in fintech, trading, banking, or e-commerce environments is a plus, particularly familiarity with financial products and regulatory frameworks.
- Ability to manage multiple cases simultaneously while maintaining accuracy and attention to detail.
- Comfortable working with ticketing systems and internal tools to track client cases and meet SLA expectations.
- Strong organizational skills and the ability to work both independently and collaboratively in a fast-paced environment.
- Willingness to work rotational shifts, including weekends and public holidays.
