Company Description
Safeguards Secure Solution is a leading provider of Cash and Security Services in Malaysia, with a 30-branch network covering all states nationwide. Employing over 6,500 staff, the company boasts over 500 custom-designed armored vehicles, 19 cash processing centers, and manages thousands of Self Service Terminals (SSTs) and CASH360 machines. With over 50 years of expertise and local market knowledge, Safeguards Secure Solution delivers a comprehensive range of innovative security and cash solutions. Its dedication to training, development, and technology ensures high-quality premium services to its customers.
Key Responsibilities:-
- Monitor cheque collections as central PIC, ensuring Ranhill and Sesco cheques are banked timely; upload bank-in slips to OneDrive, update trackers, and follow up with Branch Managers/PICs for BIS uploads and dating. Escalate rejected cheques to clients.
- Follow up with branches on same-day Cheque Host Receipts, verify accuracy, and maintain records.
- Escalate mishandling quotations to Branch Managers for acknowledgment, notify bankers, and key details into the summary tracker (daily tasks).
- Escalate CIT & TE-bag requests via email to branches (T&GO, Puspakom, Prudential) and update clients accordingly.
- Prepare clearances for bankers/retail clients entering safeguards: key into iTop, follow up with HR/NSC for approvals, escalate to Branch Managers, and respond to clients.
- Create tickets for all received complaints and resolve promptly.
- Update and prepare reports as required by superiors.
- Maintain and email updated contact lists for bankers on a half-yearly basis.
- Assist with any ad-hoc assignments from superiors
Qualifications:-
- Diploma or equivalent in any field.
- Proficiency in Microsoft Excel.
- Fluent communication skills in English, both written and verbal.
- Proven ability to communicate effectively with clients.
- Strong organizational skills with the capacity to multitask in a fast-paced environment.
*SALARY UP TO RM1,900.00
