Job Purpose
The Client Data Analyst is responsible for ensuring smooth, timely, accurate and error-free processing of account opening and static data management activities, including Standard Settlement Instructions (SSI) setup, confirmation static data maintenance, and system updates. The role requires close coordination with internal stakeholders, clients, and relevant business units to authenticate and process static data requests in line with the Desk Operating Instructions (DOI) and regulatory standards.
Key Responsibilities
Processes
- Ensure smooth, timely, accurate and error-free processing of account opening management and static data system setup/maintenance.
- Receive and process updated SSI and confirmation static data, including performing call-back verification, SV (Sight Verification)/ICDMS upload, and authentication of call-back forms.
- Analyze various reports and monitor TP (Transaction Processing) queues; proactively approach clients, FMOCC, or RM teams to obtain SSI/confirmation static data and authenticate it for static setup requests.
- Maintain and update static data across various systems accurately and on time.
- Ensure strict adherence to processes and controls as detailed in the DOI.
- Identify areas of process improvement, initiate discussions with relevant stakeholders, and drive implementation of changes upon agreement with the Unit Head.
- Support and handle projects assigned for RTS (Run the Show / Run the System, as applicable).
Governance
- Comply with all Group standards, policies, procedures, and guidelines, as well as the values of the Bank at all times.
- Adhere to the Group Code of Conduct at all times.
- In the event of serious regulatory breaches or where risk tolerances are exceeded, promptly inform senior management and ensure quick remedial action or cessation of activities as required.
Regulatory & Business Conduct
- Display exemplary conduct and uphold the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank — understanding and ensuring compliance, in letter and spirit, with all applicable laws, regulations, guidelines, and the Group Code of Conduct.
- Contribute to the FMO's achievement of the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; and the Right Environment.
- Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance matters.
Other Responsibilities
- Contribute to embedding Here for Good and the Group's brand and values within the unit.
- Perform other responsibilities as assigned under Group, Country, Business, or Functional policies and procedures.
Key Stakeholders
- Units requesting static data setups
- Teams within FMO GBS Hubs
- Other units within GBS
- PSS (Product Support/System) teams across various systems
- In-country teams, Relationship Managers (RMs), and Sales teams
Person Specification
Experience
- Local Grade E: 4–6 years of relevant experience in Banking Operations (FX/MM/Derivatives/Commodities/Credit/Equities).
Education
- Bachelor's Degree, preferably in Commerce or Financial Services.
Skills & Competencies
- Good verbal and written communication skills.
- Proficiency in MS Office (Excel and Word).
- Flexibility to work in shifts and across locations.
- Sound product knowledge of Treasury products.
- Strong interpersonal and networking skills.
- Strong problem-solving and troubleshooting abilities.
