Client Onboarding Specialist (Cantonese Speaker | AI SaaS | B2B)

About SleekFlow

Join SleekFlow, a thriving AI startup that is experiencing rapid growth globally thanks to the support of renowned investors like Tiger Global. Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channels—from messaging to voice—and enhancing business workflows and processes.

You will have the opportunity to thrive alongside the company through equity options. If you're ready to take your career to the next level and assume a larger role, we look forward to meeting you!

At SleekFlow, we have developed an all-in-one Omnichannel Conversation AI Suite that drives conversions through conversations. Our platform seamlessly integrates with popular channels such as WhatsApp, Messenger, Instagram, WeChat, and more, providing comprehensive communication solutions. With our AI customer engagement platform, enterprises can automate growth by enhancing productivity across their sales, marketing, and support teams.

As we aggressively expand into emerging markets, we seek adventurous, diverse, and passionate individuals to join us on this exciting journey. Join our team and grow your career with SleekFlow!

Junior Level

Location: Malaysia

Contract type: 12-month renewable contract

Role

This role focuses on supporting prospects and customers during the early stages of their journey, ensuring they can successfully set up the product, connect channels, and achieve value quickly while reducing early drop-offs. You will work across pre-sales, onboarding, and early-stage support to guide users, resolve setup issues, and remove blockers that impact activation and adoption, while collaborating closely with Sales, Product, and Support teams.

Responsibilities

• Educating customers and optimizing their product setup for the quickest path to success.
• Providing materials to help customers learn best practices to achieve their desired outcomes faster and more efficiently.
• Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations.
• Handle incoming enquiries via emails, calls and chats in a professional manner.
• Build evergreen content and resources for customers (and other organizations) to use for education and to drive rapid product adoption.
• Be a SleekFlow expert and discuss or educate on any nuance of the product internally and externally.
• Work continuously to document the details of each interaction in order to easily research customer issues and to inform product improvements

Skills and Qualifications

• Fluent in both written and spoken English and Cantonese.
• Minimum of 1 year of experience in communications, customer service and support, sales, account management, or customer success. Customer success courses / training are good to have.
• Fresh graduates are welcome. Candidates should have prior experience through internships, part-time roles, or projects in customer-facing environments such as customer support, sales, account management, or handling enquiries and problem-solving.
• Familiar with basic tech tools and systems
• Eager to learn, can think independently, and are comfortable working in a fast-paced and evolving environment.
• Comfortable to engage with a diverse array of customers
• Problem solving and critical thinking with detail oriented
• Strong stakeholder management and communication skills (written & verbal)
• Strong customer obsession attitude with evidence of taking independent and appropriate decisions for the customer
• Team player with the desire to try new ideas in order to achieve greater levels of success

What We Offer

• 20 working days per month
• Fun and diverse culture
• International team environment
• Constant & rigorous training from experienced team leads

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a perfect candidate.

SleekFlow is a place where everyone can grow. So, however you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.