Identify and qualify potential leads, assessing their needs to drive new account activations.
Deliver personalized product and service walkthroughs or presentations tailored to customer requirements.
Address customer objections and guide prospects through the onboarding process to ensure a seamless start in trading.
Motivate and encourage clients to actively engage with the company's products and services.
Maintain accurate records of customer interactions and update details in the company's CRM system.
Participate in continuous training on company offerings, processes, and personal development (e.g., reading, industry research, skill-building).
Consistently achieve and aim to surpass KPI targets.
Requirements
Minimum 1 year of experience in Customer Service, Support, or Business Development, preferably within the financial services sector.
Quick learner with the ability to absorb new information, adapt to new fields, and demonstrate proactive self-development.
Strong interpersonal and communication skills, with the ability to interact effectively at all levels internally and externally with diverse client profiles.
High integrity, reliability, and a strong sense of accountability.
Ability to perform well in a fast-paced, high-pressure, global, and multilingual environment.
Collaborative team player, able to work cross-functionally and build consensus.
Fluent proficiency in English and Malay.
We Offer
16 paid vacation days per year.
14 paid sick leave days per year.
11 public holidays.
Comprehensive medical insurance.
Reimbursement for dental expenses.
Parking and commuting allowance.
Professional education budget.
Language learning budget.
Wellness budget (gym memberships, sports equipment, and related expenses).
