Client Services Intern (P2P)

In - Campus Students, graduates and graduated candidates who are willing to start from Intern (With Chance to convert to full time employees) are all welcomed to apply.

About Bybit,

Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.

Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide professional, 24/7 multi-language customer support to help in a timely manner.

As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in space.

Responsibilities

• Customer Support & Communication:Handle customer inquiries and correspondences through multiple channels including Email, LiveChat, and Webform.
• P2P Appeal Management & Operational Support:Conduct follow-up actions on online P2P appeals, strictly adhering to predefined procedures without making judgment calls.
• Knowledge Management & Process Improvement:Assist in updating, housekeeping, and maintaining the internal knowledge database.

Requirements

• Currently pursuing or recently completing a Degree in Finance, Economics, Investment, Data-Science, Data Analytics, Business Administration, Business Management, or a Hospitality-related course.
• Must be able to speak and write fluently in Chinese and English.
• A quick learner, comfortable with adopting new software and platforms (prior exposure to CRM tools like Salesforce is a plus).
• High level of integrity and ability to handle sensitive user information confidentially.