Client Servicing Executive

Client Success Specialist - Drive Digital Success with Industry Leaders!

We are a 25+ year Digital Marketing Business Partner in Malaysia, proudly partnered with Google, Meta, and TikTok. We&aposre seeking a passionate Client Success professional to build exceptional client relationships and deliver outstanding service across our diverse portfolio.

What We Offer You:

1. Flexible working hours (start between 7.30am and 10am) with hybrid work-from-anywhere options
2. 2-week work-from-anywhere policy for life&aposs unexpected moments.
3. Comprehensive leave benefits including maternity/paternity, wedding, birthday, and replacement leave.
4. In-depth training by our experienced managers.
5. Comprehensive support including mobile & internet, and parking allowances
6. LOCUS-T Care and long service awards with recognition and monetary rewards
7. Monthly and quarterly performance rewards in a fun, and values-driven culture
8. Engagement activities and a work environment where we value your contributions

Your Core Responsibilities:

1. Client Relationship Management - Build and maintain strong rapport through phone, email, and business meetings.
2. Project Management - Oversee web development, landing page creation, and banner design projects.
3. Campaign Servicing - Provide client support for SEO and Performance Marketing (Google Ads & Facebook Ads).
4. Communication & Reporting - Maintain regular client contact and deliver periodic feedback throughout campaigns.
5. Presentation & Strategy - Present campaign ideas, progress reports, and performance analytics to enhance client satisfaction.
6. Cross-Department Collaboration - Work with internal teams to understand client needs and develop campaigns within budget.
7. Problem Resolution - Negotiate solutions, resolve issues, and ensure project deadlines are met.

What You Bring:

1. Education - Bachelor&aposs degree in Business, Marketing, Administration or Diploma with 3+ years client servicing experience.
2. Industry Experience - Background in digital marketing or similar industry preferred.
3. Project Management - Proven experience with strong attention to detail and deadline management.
4. Communication Skills - Excellent English, Bahasa Malaysia, and Mandarin required for client management.
5. Technical Proficiency - Microsoft Office applications and understanding of marketing trends.