Job Description
What is the opportunity
CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.
Region: APAC
Working Hour : 9am - 6pm
Required: Japanese business language certified (JLPT N2) - capability to speak, read and write Japanese professionally.
Complément
What's in it for you
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
Leaders who support your development through coaching and managing opportunities.
A world-class training program in financial services.
A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.
Starting date 05/05/2026 Position with management Yes Minimum level of study Bachelor Degree / BSc Degree or equivalent Training / Specialization
- An undergraduate or Master's degree in Accounting, Finance, or other Business related field.
- Typically 3 – 5 years of related experience in Client Servicing experience with operational experience in the product
- Excellent communication (written and oral) in English and Japanese (JLPT N2 certified)
Minimum experience level 6-10 years Skills needed
What will you do
- Point of contact for servicing clients and interacting with the market and other providers
- Govern overall service delivery to clients, drive improvement of service quality.
- Perform proactive servicing for a designated portfolio of dedicated product base
- Fostering a client centric mindset throughout the teams
- Document opportunities, prioritize and lead enhancements to Client Experience, thereby support client satisfaction objective
- Act as the main point of reference for Japanese language related interactions, internally and externally Continuous improvement
- Contributes to projects aimed at optimizing business performance (processes, equipment, information, systems, etc.)
Ethics, Compliance & CSR
- Ensures the proper application of regulations in force and their operational within the Group.
- Integrates the principles of the CACEIS Code of Conduct into its activities.
- Ensures compliance with CACEIS policies, standards and procedures.
- Implements appropriate measures to prevent, detect and deter corrupt practices corruption.
Others
- Understand the business line's strategic objectives and decisions, and translate them into coordinated action plans.
- Work as a team to understand strategic vision, its short- and long-term and adhere to it.
IT tools
- Good knowledge about Fund/Trust Industry and Financial Markets in general.
- Prior exposure to Operational Risk and the corresponding risk monitoring tools.
- Technical skills and proficiency in MS Office applications including PPT, Excel, Word, and Outlook.Prior exposure to client query management and monitoring tools.
- Operational experience in more than one product line
Languages English
CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.
Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.
CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)
By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..
